Enterprise Applications - UKG Scheduling Administrator

Cox Automotive; Brookhaven (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Cox Automotive recherche un Administrateur UKG Scheduling pour améliorer l'application UKG Pro Workforce Management. Ce poste implique la conception de solutions, la configuration de l'application et la collaboration avec les parties prenantes pour optimiser les processus de planification et de gestion des ressources.

Qualifications

• 2 ans d'expérience dans un domaine lié.
• Expérience avec UKG Pro ou outils similaires.
• Capacité à travailler avec des équipes techniques.

Responsibilities

• Fournit des recommandations de conception pour améliorer les processus.
• Participe aux sessions de travail de conception.
• Assure un soutien de production de niveau 2 et 3.

Skills

Conception et configuration

Gestion de processus

Impact client

Education

Baccalauréat dans un domaine connexe

Tools

UKG Workforce Management

Dimensions

Job description

Cox Automotive with Manheim auctions is the world’s largest used vehicle marketplace. We are embarking on an exciting journey as we transform our time and pay management capabilities from our current Kronos system to take advantage of the broader advanced capabilities of UKG Pro Workforce Management. This transformation brings the opportunity to modernize the end-to-end scheduling process, which varies by the 70+ individual auction locations with limited technology benefits. The deployment of UKG Pro Workforce Management and its advanced scheduling capabilities brings an incredible opportunity to improve the everyday experience for our front-line team members and their managers.

The Enterprise Applications - UKG Scheduling Administratoris the application expert and business process designer for Advanced Scheduling & Resource Planning at Cox Automotive. They aim to deliver streamlined and efficient application capabilities to meet the future business process requirements based on their understanding of existing and future needs and objectives. The Enterprise Application Engineer works with the business stakeholders to establish the future state application processes and then configures the application to bring them to life for the enterprise while providing level 2 and level 3 production support.

This Enterprise Applications - UKG Scheduling Administrator will work with a cross-functional scrum team to design, build, enhance, and manage the platforms using Scaled Agile Framework methodology. They will design and maintain the application configuration with input from stakeholders, partners, and the business. Teams will include product owners, application, software, and quality assurance engineers.

As the solution nears launch, they will support integration and user acceptance testing, data migration, and cutover planning and execution. They may develop and deliver product demos and support training material creation and delivery as a subject matter expert.

This role serves as an expert on UKG Pro Workforce Management (UKG Pro WFM) and procedures relating to executing WFM workloads, such as forecasting models, client implementation (communication, schedule changes, optimization, hours increases/reductions), agent efficiency, and process improvement initiatives. Proficient in using UKF PRO WFM for forecasting, scheduling, accruals, timekeeping, and reporting.

The person must be a self-starter who will proactively work with the business to analyze current state, identify requirements, and recommend future state processes and solutions to improve and optimize our future state operations.

Responsibilities (including but not limited to):

• Provides thought leadership and recommends design solutions to improve processes, tools, and/or services based on product knowledge, practical experience, optimal outcomes, and best practices to enhance the operating environment
• Provides knowledge of the UKG Pro Workforce Management (Formerly known as Dimensions) Advanced Scheduler Module
• Future state process and application configuration ownership
• Technology delivery ownership
• Driving a continuous improvement process within WFM
• Participates in design working sessions and tailoring them to meet business needs
• Trusted advisor to stakeholders and partners to create and optimize future state design to increase enterprise efficiency
• Support Cox Automotive business stakeholders in solution design working sessions to enable the delivery of advanced scheduling solutions that meet the business needs
• Translate business requests into features and user stories in a collaborative cross-functional team and help define functional, integration, and user acceptance test cases
• Develop and maintain subject matter expertise in application features, capabilities, and business rules
• Provides ongoing support, monitoring, and maintenance of deployed products
• Provide Level 2 and Level 3 production support
• Participate in the applicable delivery ceremonies, such as daily stand-ups, sprint planning meetings, and retrospectives
• Partner with Product and Business Stakeholders to understand the product strategy while generating innovative ideas to enable success
• Ensures regulatory compliance and Shift Governance/Schedule adherence
• Scheduling experience in multiple skill and multichannel environments
• Must be able to travel within the US up to 10% of the time

Minimum Qualifications:

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field.
  • The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field
• Experience designing, configuring, and supporting UKG Workforce Management Pro (formerly known as UKG Dimensions) or similar scheduling tools (Nice or Aspect)
• Experience with Flex Scheduling and shift governance in multiple-skill and multi-channel environments
• Knowledge of timekeeping, accruals, and payroll processes and associated integrations with scheduling capabilities
• Experience engaging with internal and external customers working across multiple business units to proactively present new solutions
• Experience working with engineering teams to deliver product capabilities