Enterprise Applications Engineer (Salesforce & Automation)

Supermicro; San Jose (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Supermicro in San Jose, CA is seeking an Application Developer to support enterprise applications, Salesforce Service Cloud administration, and data platforms. The role blends IT operations with process improvement, requiring collaboration across Service Operations, IT, and engineering teams.

You will manage user access, automate workflows, APIs, and database tasks in MySQL/Linux environments, while contributing to reliability and security.

Qualifications

• Bachelor’s degree in CS/SWE or related field.
• 2+ years of experience working with a corporate application development teams focused on call center application such as CRMs and/or Logistics platforms.
• Experience supporting enterprise business applications in a production environment preferred.
• Experience administering Salesforce Service Cloud preferred.
• Experience managing user access, permissions, and licensing preferred.
• Experience supporting MySQL or similar relational databases preferred.
• Experience with Linux operating systems preferred.
• Experience with Python, JavaScript, or scripting languages preferred.
• Lead or managed supporting APIs, integrations, and automation solutions.
• Strong troubleshooting and analytical skills.
• Excellent communication and cross-functional collaboration abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support administration, maintenance, and enhancement of enterprise applications supporting Service Operations.
• Troubleshoot application issues and coordinate resolution with internal and external stakeholders.
• Assist with application issues and coordinate resolution with internal and external stakeholders.
• Assist with application upgrades, configuration changes, and system maintenance activities.
• Develop and maintain application documentation, procedures, and operational standards.
• Support application testing, validation, and change management activities.
• Support Salesforce Service Cloud administration and operational activities.
• Manage user provisioning, deprovisioning, license assignments, roles, profiles, and permission sets.
• Perform periodic reviews of user access and system configurations.
• Support case management workflows, queues, routing rules, and operational enhancements.
• Assist with troubleshooting, testing, and deployment validation activities.
• Partner with business stakeholders to improve system adoption and operational effectiveness.
• Support the maintenance and operation of database and DataMart environment.
• Execute data validation, quality reviews, and operational support activities.
• Assist with database troubleshooting, maintenance, and system enhancements.
• Support data integrity and continuity across supported platforms.
• Support Linux-based environments and operational infrastructure supporting business applications.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Assist with API integrations and system connectivity troubleshooting.
• Support deployment and configuration activities across supported environments.
• Respond to application incidents, service requests, and operational issues.
• Participate in root cause analysis and problem resolution efforts.
• Identify opportunities to improve workflows, processes, and system efficiency.
• Collaborate with Service Operations, Engineering, IT, and business stakeholders on system-related initiatives.
• Provide backup support and operational continuity for critical business applications.

Skills

Troubleshooting

Analytical thinking

Communication

Cross-functional collaboration

Prioritization

Education

Bachelor’s degree in CS/SWE or related field

Tools

Salesforce Service Cloud

MySQL

Python

Linux

JavaScript

REST APIs

Automation and scripting tools

Job description

Supermicro in San Jose, CA is seeking an Application Developer to support enterprise applications, Salesforce Service Cloud administration, and data platforms. The role blends IT operations with process improvement, requiring collaboration across Service Operations, IT, and engineering teams.

You will manage user access, automate workflows, APIs, and database tasks in MySQL/Linux environments, while contributing to reliability and security.