Enterprise Applications Analyst

Leoforce; Lynnwood (WA); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Voluntary Life and AD&D

401K with up to 4% employer match

Paid holidays, vacation, and sick days

Job summary

Leoforce is seeking an experienced Enterprise Applications Analyst to design, implement, and optimize our enterprise systems, including ServiceTitan, QuickBooks, and ERP platforms. You will play a crucial role in integration during growth and M&A activity while improving system performance across the organization.

The ideal candidate has extensive ServiceTitan expertise, deep knowledge of pricebooks and memberships, and a proven track record of influencing leadership and delivering proactive IT

Qualifications

• 5+ years in residential trades and 5+ years as a ServiceTitan super user.
• 5+ years of experience with pricebooks and memberships.
• Strong understanding of pricing strategies and membership types.
• Experience within a ServiceTitan Center of Excellence (CoE).
• Proven ability to deliver proactive solutions and influence senior leadership.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Oversee the full lifecycle of ServiceTitan, QuickBooks, and ERP systems, including upgrades and performance optimization.
• Manage vendor relationships and ensure SLAs and contract terms.
• Develop SOPs and best practices to maximize system usage.
• Design and deliver training programs for end-users and maintain training repositories.
• Act as internal consultant for ServiceTitan projects and evolve the CoE.

Skills

ServiceTitan

Pricebooks

Memberships

Analytical

Communication

Leadership

Problem-solving

Education

PMP

ITIL

Sage Intacct Certification

ServiceTitan Certification

Tools

ServiceTitan

QuickBooks

ERP systems

Sage Intacct

Job description

Enterprise Applications Analyst

Lynnwood, WA, US

4 days ago

Job Description

Experience: Mid Level

Salary: $115,000 - $120,000 per year

Job Details

We are seeking an experienced and highly skilled Enterprise Applications Analyst (ServiceTitan) to design, implement, support, and optimize our enterprise applications, including ServiceTitan, QuickBooks, and ERP systems. Our company plans to experience significant growth by executing a robust M&A strategy, so this role will be crucial for integrating new acquisition but more importantly optimizing system performance as we build organic growth as well.

The ideal candidate will possess extensive experience with ServiceTitan, strong acumen in pricebooks, memberships, HVAC operations, and have a proven ability to do analysis to enhance systems and processes.

Key Responsibilities

ServiceTitan Expertise

• Leverage years of experience as a ServiceTitan super user, demonstrating a deep understanding of operational impacts and customer experience.
• Construct and evolve ServiceTitan instances based on business conditions, leadership, and user feedback.
• Act as an internal consultant for ServiceTitan projects, providing complex solution design, requirements analysis, and configuration development to meet business needs.
• Develop deep relationships with ServiceTitan resources, understand the product roadmap, and work with the vendor to resolve complex challenges affecting the environment.
• Evolve services by building and optimizing the ServiceTitan Center of Excellence (CoE).

Application Management

• Oversee the full lifecycle of ServiceTitan, QuickBooks, and ERP systems, including system upgrades, patch management, and performance optimization.
• Manage relationships with application vendors and service providers, ensuring adherence to service level agreements (SLAs) and contract terms.
• Implement processes for continuous improvement and optimization of application performance.
• Develop and maintain standard operating procedures (SOPs) and best practices to maximize system usage and efficiency.

Training & Support

• Develop and deliver comprehensive training programs and manuals for end-users to optimize application utilization and effectiveness, including training new hires and ongoing sessions.
• Build and manage a training repository for ServiceTitan and other enterprise applications to support ongoing user education and system adoption.
• Provide quality assurance over in-flight projects, ensuring alignment with model tenant standards and consistent execution of project management methodologies.

User Support & Communication

• Act as a primary point of contact for application-related support, addressing user concerns and facilitating issue resolution.
• Relay system features and updates to users after thorough testing, ensuring understanding and effective use.
• Communicate with regular performance and KPI reports, updating on progress, identifying barriers, and presenting potential solutions.
• Facilitate quality control sessions and ensure consistent information delivery.

Qualifications

Experience:

• 5+ years of experience in residential trades, with a minimum of 5 years as a ServiceTitan super user.
• 5+ years of experience with pricebooks and memberships.
• Strong understanding of pricing strategies and best practices.
• Strong understanding of different membership types and impact for desired results.
• Have experience working within a ServiceTitan Center of Excellence (CoE).
• Demonstrated ability to deliver proactive solutions through business case scenarios and influence senior leadership for optimal results.

Skills:

• Strong analytical and problem-solving abilities, with a structured approach to managing multiple projects.
• Excellent communication skills, with the ability to interact effectively with stakeholders at all levels.
• High motivation to collaborate with internal and external stakeholders, leveraging strong communication and business partnership skills.
• Capable of building strong relationships with partner teams and influencing the adoption of best practices across the organization.

Preferred Qualifications

• Certifications in relevant technologies such as ServiceTitan, Sage Intacct, or project management (e.g., PMP, ITIL, or specific application certifications).
• Experience with cloud-based enterprise applications and platforms.
• Knowledge of data analytics and business intelligence tools.

A bit about us

Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.

Why join us?

• Health, Vision, and Dental Insurance
• Voluntary Life and AD&D
• 401K with up to a 4% employer match
• Paid holidays, vacation, and sick leave

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