Enterprise Applications Administrator

Lutheran Community Services Northwest; SeaTac (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employer-paid disability insurance

Life insurance

Paid time off

12 holidays

401(k) with employer match

Employee assistance program

Student loan forgiveness eligibility

Job summary

Lutheran Community Services NW seeks an Enterprise Applications Administrator to own and optimize CRM, ERP, and cloud-based business systems, ensuring secure, reliable operations and data integrity. You will partner with stakeholders, manage access, upgrades, and integrations, document standards, and monitor performance, strengthening security, efficiency, and user experience across the organization.

Candidates should have 4+ years of relevant experience and a Bachelor's degree in IT or a

Qualifications

• Four+ years of related experience administering enterprise applications, CRM or ERP platforms, and cloud-based systems.
• Knowledge of enterprise application administration, SaaS platforms, IAM, data management, system integrations, troubleshooting, and vendor collaboration.
• Ability to analyze needs, resolve issues, and communicate with both technical and non-technical users.

Responsibilities

• Administer, configure, maintain, and optimize enterprise applications including CRM/ERP and cloud-based systems.
• Manage application security, user access, configurations, integrations, data integrity, and performance.
• Partner with stakeholders to understand requirements and implement/apply improvements across apps.
• Troubleshoot complex issues, coordinate vendor support, and resolve incidents affecting enterprise apps.
• Plan, test, document, and implement upgrades, integrations, and changes with change management.
• Develop and maintain technical docs, standards, data practices, and user resources.

Skills

Enterprise apps

SaaS platforms

Identity & access mgmt

Data management

System integrations

Troubleshooting

Vendor collaboration

Communication

Microsoft 365

English fluency

Education

Bachelor's degree

Tools

CRM/ERP platforms

Microsoft 365 technologies

Job description

Lutheran Community Services NW is a non‑profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families, and communities for health, justice, and hope.

What we will do for you

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well‑being, growth, and peace of mind.

• A 37.5 hour per week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer‑paid short‑ and long‑term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency‑recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

How you will make an impact

• This position is open to candidates that reside in our three‑state operating area of Idaho, Oregon, or Washington.

All LCSNW team members will contribute to our mission of partnering with individuals, families, and communities for health, justice, and hope. The Enterprise Applications Administrator serves as the technical owner of enterprise business applications, ensuring systems are secure, reliable, integrated, and optimized to support organizational operations. By partnering with business stakeholders to translate functional needs into effective technology solutions, this role enables employees to effectively use enterprise systems while maintaining the integrity, performance, and sustainability of the organization’s technology environment.

• Administer, configure, maintain, and optimize enterprise applications, including CRM, ERP, productivity, and other cloud‑based business systems that support organizational operations.
• Manage application security, user access, system configurations, integrations, data integrity, and system performance in accordance with organizational standards.
• Partner with business stakeholders to understand functional requirements, provide technical expertise, and configure, implement, and optimize enterprise applications that support business operations.
• Troubleshoot complex application issues, coordinate vendor support, and resolve system incidents affecting enterprise business applications.
• Plan, test, document, and implement application upgrades, enhancements, integrations, and system changes while supporting effective change management practices.
• Develop and maintain technical documentation, system standards, data management practices, and user resources that promote consistent application administration, adoption, and data quality.
• Monitor system performance, vendor enhancements, and technology trends, recommending technical improvements that strengthen security, reliability, scalability, and end‑user experience.

How you will be a great fit

• Four (4) years of related experience administering enterprise business applications, CRM or ERP platforms, Microsoft 365 technologies, identity and access management, or other cloud‑based business systems.
• Bachelor’s degree in information technology, Computer Science, Information Systems, Business Administration, or a related field; substantial relevant experience will be considered in place of a degree.
• Demonstrated knowledge of enterprise application administration, configuration management, SaaS platforms, identity and access management, enterprise data management, system integrations, troubleshooting, and vendor collaboration.
• Ability to analyze functional requirements, resolve technical issues, prioritize competing requests, and communicate effectively with technical and non‑technical users.
• Fluency in English, both spoken and written, with the ability to communicate technical information effectively to employees with varying levels of technical proficiency.
• Advanced mastery of Microsoft 365, business productivity applications, enterprise software administration tools, and common business technologies.
• Demonstrates resilience, awareness, and sound judgment while navigating changing priorities, resolving complex technical issues, and supporting organizational change.
• Thrives in a complex environment and collaborates with cross‑functional teams to enhance end‑user experiences throughout the technology service lifecycle.
• Successfully completes tasks in a low to moderate noise environment.
• Interacts with others and performs work in person and through the use of technology, with moderate periods of stationary activity and moderate periods of increased physical activity, including sitting, standing, walking, bending, and operating computer equipment.
• Moves equipment and materials weighing up to 25 pounds.
• Travels between worksites occasionally; valid driver’s license and motor vehicle records clearance may be required depending on business needs.
• Meets LCSNW criminal background clearance requirements and other program‑ or state‑required clearances.

Thank you

We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice, and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.