Enterprise Applications Admin: Cloud CRM/ERP Specialist

Lutheran Coummunity Services North West; SeaTac (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Employer-paid disability insurance

Life insurance at no cost

Vacation time (2 weeks)

Sick leave (2 weeks)

Paid holidays (12)

Floating holidays (2)

403(b) retirement plan with employer-m

Employee Assistance Program (EAP)

Student loan forgiveness eligibility

Job summary

Lutheran Community Services NW is seeking an Enterprise Applications Administrator to manage CRM, ERP, and cloud-based business systems across our three-state service area. The role partners with business stakeholders to translate needs into secure, reliable technology solutions, enabling staff to operate efficiently while maintaining data integrity.

Responsibilities include configuring applications, ensuring security and integrations, planning upgrades, and creating user resources.

Qualifications

• Four (4) years of related experience administering enterprise applications and cloud-based systems.
• Bachelor’s degree in information technology, computer science, information systems, business administration, or related field; substantial experience may substitute.
• Knowledge of enterprise application administration, SaaS platforms, IAM, data management, integrations, troubleshooting, and vendor collaboration.
• Ability to analyze requirements and communicate with technical and non-technical users.
• Fluency in English with clear communication of technical information.
• Advanced mastery of Microsoft 365 and enterprise software administration tools.

Responsibilities

• Administer, configure, maintain, and optimize enterprise applications including CRM, ERP, productivity, and cloud-based systems.
• Manage application security, user access, configurations, integrations, data integrity, and performance.
• Collaborate with stakeholders to understand requirements and configure, implement, and optimize applications.
• Troubleshoot issues, coordinate vendor support, and resolve incidents affecting enterprise applications.
• Plan, test, document, and implement upgrades, enhancements, and changes with change management.
• Develop and maintain technical documentation, data management practices, and user resources.
• Monitor performance, vendor enhancements, and trends, recommending improvements for security and reliability.

Skills

CRM

ERP

Microsoft 365

IAM

Cloud systems

Education

Bachelor's degree

Tools

CRM platforms

ERP systems

SaaS platforms

Security tooling

Vendor coordination

Job description

Lutheran Community Services NW is seeking an Enterprise Applications Administrator to manage CRM, ERP, and cloud-based business systems across our three-state service area. The role partners with business stakeholders to translate needs into secure, reliable technology solutions, enabling staff to operate efficiently while maintaining data integrity.

Responsibilities include configuring applications, ensuring security and integrations, planning upgrades, and creating user resources.