Enterprise Application Administrator II

MultiCare Health System; United States; On-site; USD 74,000 - 102,000; Full time

Benefits offered by this job

Generous PTO

Code Lavender program

Employee Assistance Program

Job summary

MultiCare Health System is seeking a ServiceNow Systems Administrator to join the IS&T ServiceNow Platform Team, supporting configuration, maintenance, and deployment across environments. You will provide day-to-day system support, collaborate with stakeholders, and contribute to continuous improvements by implementing enhancements to current and future ServiceNow capabilities.

Preferred candidates have ServiceNow experience, with strong technical aptitude and a willingness to learn.

Qualifications

• Associates degree or vocational/technical program completion in business, healthcare, or IT.
• Bachelor’s degree preferred.
• Minimum three (3) years of experience in developing, implementing, operating or maintaining information systems.
• Previous installation experience with healthcare systems databases and interfaces preferred.

Responsibilities

• Support clinical quality by partnering with physicians and staff to create, optimize, implement and enhance applications and systems.
• Develop training material related to applications and systems and create efficiency training material.
• Support financial sustainability through technology solutions and sound financial strategies.
• Research new enhancements and advancements in software/hardware for cost-effectiveness and productivity.
• Use project management techniques to plan, monitor, manage and report on the implementation process and status of projects.

Skills

ServiceNow

Project management

Training material development

Stakeholder collaboration

Technical aptitude

Education

Associate degree or vocational/technical program in business/healthcare/IT

Bachelor’s degree preferred

Job description

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

The ServiceNow System Administrator is a member of the IS&T ServiceNow Platform Team, supporting the ongoing operational needs and future growth of the platform. This role is responsible for assisting with configuration, maintenance, and deployment activities across ServiceNow environments, including sub-production and production instances. The administrator will also provide day‑to‑day system support, collaborate with stakeholders, and contribute to continuous improvement efforts by developing/implementing enhancements to existing and future ServiceNow capabilities.

Prior experience with ServiceNow is preferred, but candidates with strong technical aptitude and a willingness to learn are encouraged to apply.

FTE: 1.0, Shift: Day, Schedule: Day

Position Summary

The Enterprise Application Administrator II is an ideal intermediate‑level analyst position at MultiCare, responsible for systems, applications and training support. In this role, you will be engaged in a combination of intermediate to complex analytical, clinical, financial and administrative projects and be able to apply your independent decision‑making and problem‑solving skills.

Responsibilities

• You will support clinical quality and contribute to clinical quality initiatives by partnering with physicians, medical providers, management and staff to create, optimize, implement and enhance applications, systems and analytic tools for payroll, human resources management, supply chain, financial and administrative systems
• You will develop training material related to applications and systems, perform clinical and business evaluations as assigned, and develop efficiency training material (optimization)
• You will support financial sustainability and contribute to financial sustainability by the implementation of technology solutions and application of sound financial strategies
• You will research new, updated enhancements and advancements in software and hardware for cost‑effectiveness, efficiency and productivity improvements
• You will utilize project management techniques to plan, monitor, manage and report on the implementation process and status of projects and work activities

Requirements

• Associates degree or vocational/technical program completion in business, healthcare, or Information Technology; Bachelor’s degree preferred
• An equivalent combination of additional qualifying work experience and technical certification or training may be substituted for education
• Minimum three (3) years of experience in developing, implementing, operating or maintaining information systems
• Previous installation experience with healthcare systems databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor preferred

About Yakima Memorial Hospital

MultiCare Yakima Memorial Hospital has served the Yakima Valley since 1950. This 226‑bed, not‑for‑profit hospital features a multispecialty team across 20+ primary and specialty care locations, providing cardiac care, cancer care, pediatric trauma care, hospice and advanced care for children with special health needs. Clinicians here care for a diverse patient population and make a meaningful impact in a collaborative, supportive environment where teams are valued and patients are grateful.

About the Yakima Community

Yakima enjoys 300 days of sunshine a year and a valley setting surrounded by desert hills and mountains. The area offers endless outdoor activities, from hiking, mountain biking and fishing to skiing, rafting and camping. Residents also enjoy rivers, lakes and scenic trails just minutes from home, along with a lower cost of living and a welcoming community — perfect for those who love an active outdoor lifestyle.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award‑winning residencies, fellowships and career development to invest in you.

Well‑being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $73,798.40 - $101,899.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.