Network Operations Analyst

Koniag Government Services; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Flexible spending accounts

Paid holidays

3 weeks PTO

Job summary

Koniag Government Services seeks a Network Operations Analyst to support KITS and a government customer in Washington, DC. The role provides 24x7 monitoring, event detection, triage, and incident management across the enterprise IT infrastructure, with emphasis on timely escalation and resolution per established procedures.

The position is shift-based, requiring availability for nights, weekends, federal holidays, and during Government closures or Continuity of Operations activations.

Qualifications

• 2–4 years of hands-on NOC/SOC or enterprise IT operations experience.
• Experience with enterprise network monitoring tools and platforms.
• Experience using ITSM platforms such as ServiceNow or Remedy.
• Ability to work in a 24x7 shift-based environment.

Responsibilities

• Perform 24x7 monitoring of the enterprise network, infrastructure, and cloud environments.
• Detect, triage, and classify events and incidents following priority levels and procedures.
• Initiate and manage the incident lifecycle in the ITSM platform.
• Escalate incidents to Tier 2/3/4 engineering teams as needed.
• Maintain clear communication with stakeholders during active incidents.
• Support shift handoffs and 100% coverage continuity across watches.

Skills

NOC experience

Shift work

Incident management

Networking fundamentals

Cloud monitoring

Tools

ServiceNow

Remedy

Azure Government

AWS GovCloud

Microsoft 365

Job description

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Network Operations Analyst to support KITS and our government customer Washington, DC. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Network Operations Analyst serves as a frontline operations specialist within CLIENT's enterprise Network Operations Center (NOC), providing continuous 24x7x365 monitoring, event detection, triage, and incident management support across CLIENT's enterprise IT infrastructure. This individual monitors the health and performance of CLIENT's network, infrastructure, and application environments, detects and responds to events and incidents, and ensures timely escalation and resolution in accordance with established procedures and service level objectives.

This role is a shift-based position. The selected individual must be available and willing to work rotating shifts, including nights, weekends, Federal holidays, and during Government closures, inclement weather events, and Continuity of Operations activations.

Key Responsibilities

NOC Monitoring & Event Management

• Perform continuous 24x7 monitoring of CLIENT's enterprise network, infrastructure, application, and cloud environments using Government-provided monitoring and event management tools
• Detect, triage, and classify events and incidents in accordance with established priority levels and response procedures
• Correlate events across multiple monitoring systems to identify root causes and potential service impacts
• Initiate and manage the incident lifecycle from detection through resolution and closure in the ITSM platform
• Monitor performance dashboards and alert queues, taking immediate action on anomalies and threshold breaches
• Support monitoring of on-premises and cloud environments, including AWS commercial, AWS GovCloud, Microsoft Azure Government, and Microsoft 365

Incident Response & Escalation

• Acknowledge Priority 1 critical incidents within 15 minutes of detection in accordance with service level objectives
• Execute initial triage and containment steps for network and infrastructure incidents
• Escalate incidents to the appropriate Tier 2, Tier 3, or Tier 4 engineering teams in a timely and accurate manner
• Maintain clear and continuous communication with impacted stakeholders and the NOC/Service Desk Manager during active incidents
• Track and document all incident actions, updates, and resolutions in the ITSM platform
• Support Priority 1 incident restoration efforts, contributing to the 4-hour restoration target

ITSM & Knowledge Management

• Create, update, and close incident, problem, and change records accurately and in a timely manner in the Government ITSM platform
• Follow and contribute to the enterprise knowledge base, using documented procedures and runbooks to guide incident response
• Identify recurring issues and elevate to problem management for root cause analysis
• Support change management activities by monitoring the environment during scheduled change windows
• Maintain accurate shift logs, handoff documentation, and operational notes for each watch period

Shift Operations & Coverage Continuity

• Report for all assigned shifts on time and fully prepared to assume watch responsibilities
• Execute thorough and documented shift handoffs at each shift change, ensuring the incoming analyst is fully briefed on active incidents, open tickets, and operational status
• Maintain 100% coverage continuity by adhering to shift schedules and on-call rotation requirements
• Participate in cross-training activities to expand operational capability and support coverage across NOC functions
• Support surge operations during major incidents, emergency events, or periods of increased operational tempo

Reporting & Analytics

• Contribute to Sprint metrics, NOC performance reporting, and service-level tracking
• Provide accurate and timely data for monthly status reports, ITSM metrics dashboards, and Sprint Review demonstrations
• Identify trends in event and incident data and communicate findings to the NOC/Service Desk Manager
• Support automation and tooling improvements that enhance NOC monitoring and response efficiency

Required Qualifications

• Minimum 2-4 years of hands-on experience in a Network Operations Center, Security Operations Center, or enterprise IT operations environment
• Demonstrated experience with enterprise network and infrastructure monitoring tools and platforms
• Experience managing incidents using a formal ITSM platform (e.g., ServiceNow, Remedy)
• Experience working in a shift-based, 24x7 operations environment
• Familiarity with Federal or private-sector enterprise IT environments of comparable scale and complexity

Technical Expertise

• Working knowledge of:
• Enterprise network monitoring and event management tools
• LAN/WAN, routing, switching, and wireless networking fundamentals
• Cloud infrastructure monitoring (AWS, Azure)
• Microsoft 365 and Azure Government environments
• ITSM platforms and ticketing workflows
• Incident triage, classification, and escalation procedures
• Network performance metrics and threshold monitoring
• Basic understanding of Zero Trust Architecture principles

Required Certifications (Must Be Current And Unexpired Throughout Performance)

• CompTIA Network+ (required)
• CompTIA A+ or equivalent (required)
• Additional preferred certifications:
• CompTIA Security+
• Cisco Certified Network Associate (CCNA)
• AWS Cloud Practitioner
• Microsoft Azure Fundamentals (AZ-900)

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352