Enterprise API Support Engineer – Europe

Reality Defender; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare plans

Dental and Vision plans

Disability and life insurance

FSA/HSA and 401k

Equity compensation

PTO 20 days

Parental Leave 12 weeks

Learning and Development budget

Monthly wellness benefits

Offsite

Job summary

Reality Defender is seeking a Customer Support Engineer to be the primary technical contact for enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake detection platform daily.

Based in Europe, you will join our US‑based team across time zones, triage issues, own tickets end‑to‑end, and help customers renew by building strong relationships and technical credibility.

Qualifications

• 2-4 years of experience in customer support, technical support, or customer success at a B2B SaaS or API-based company.
• Comfortable with technical troubleshooting (APIs, integrations, logs) as well as owning the relationship side of an account.
• Strong written and verbal communication skills, able to translate technical detail for both engineers and business stakeholders.
• Experience supporting enterprise, financial services, or public sector customers is a plus.
• Based in Europe, able to support customers across European business hours.

Responsibilities

• Serve as the primary point of contact for enterprise customers' day-to-day technical questions, troubleshooting, and API integration issues.

Job description

Reality Defender is seeking a Customer Support Engineer to be the primary technical contact for enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake detection platform daily.

Based in Europe, you will join our US‑based team across time zones, triage issues, own tickets end‑to‑end, and help customers renew by building strong relationships and technical credibility.