Technical Account Manager

Reality Defender Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare coverage

Dental and Vision plans

Equity compensation

PTO 20 days per year

Parental Leave 12 weeks

Learning & Development budget

Monthly wellness benefits

Annual company offsite

In-office lunch (NYC HQ)

Job summary

Reality Defender Inc. is hiring a Technical Account Manager in NYC to serve as the technical backbone of customer relationships. You’ll own onboarding, integration health, and ongoing support for a portfolio of accounts, coordinating with Engineering to resolve issues and ensure customer success.

You’ll work with API-based integrations, webhooks, and sandbox environments, translating model behavior for diverse stakeholders while driving escalations and documenting repeatable playbooks for scale.

Qualifications

• You have 4+ years in a technical account management, solutions engineering, or senior technical support role.
• You can independently stand up an API integration and debug it using Postman/curl, logs, and basic scripting.
• You have a track record of owning relationships with both technical and non-technical stakeholders.

Responsibilities

• Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts.
• Set up and configure customer integrations — API auth, webhooks, sandbox environments.
• Diagnose integration failures via traces, logs, and stack traces to isolate root causes.
• Explain model behavior and confidence scores clearly to customers.
• Drive end-to-end technical escalations with Engineering, and set expectations with customers.
• Write and debug integration code snippets to unblock implementations.
• Create docs, runbooks, and guides to scale the relationship.
• Flag at-risk accounts early to prevent trust or retention issues.
• Collaborate with Product/Engineering to transform field feedback into actionable input.
• Support pre-sales and renewals with technical credibility when needed.

Skills

Technical account management

Solutions engineering

Senior technical support

API-based products

ML/AI products

Postman

cURL

Python

Tools

Postman

curl

Python

Job description

• Location

  New York City

• Employment Type

  FullTime

• Department

  Sales and Growth

• Compensation

  $120K – $160K

  Offers Equity

  Offers Bonus

  This salary range is reflective of the total compensation offering for this position.

  The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits. Actual compensation will be determined based on various factors, including the candidate's qualifications, skills, relevant experience, and internal equity.

  Reality Defender is an equal opportunity employer and committed to fostering a diverse and inclusive culture where everyone can excel.

Who we are.

Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. Utilizing a patented multi-model approach, Reality Defender is robust against the bleeding edge of generative platforms producing video, audio, imagery, and text media. Reality Defender's API-first deepfake detection platform empowers teams and developers alike to identify fraud, disinformation campaigns, and harmful deepfakes in real time.

Backed by world class investors including DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, Reality Defender works with leading enterprise clients, financial institutions, and governments in order to ensure AI-generated media is not used for malicious purposes.

YouTube: Reality Defender Wins RSA Most Innovative Startup

The Technical Account Manager Role.

Reality Defender is hiring a Technical Account Manager to be the technical backbone of our customer relationships. This role reports to the Director of Customer Success and works closely with Engineering and Product to keep our enterprise, financial, and government customers confident in what our platform tells them. You'll own the technical health of a portfolio of accounts — from onboarding and integration through ongoing support — and you'll be a critical link between what customers experience in the field and what we build next.

Responsibilities include.

• Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts

• Set up and configure customer integrations directly — API auth, webhooks, sandbox environments

• Reproduce and diagnose integration failures — tracing API calls, reading logs and stack traces, isolating whether an issue is customer-side config, network/infra, or a product bug

• Translate model behavior into plain language for customers — explaining confidence scores, detection limitations, and edge cases clearly and accurately

• Drive technical escalations end-to-end, coordinating with Engineering and setting clear expectations with customers until resolution

• Write and debug integration code snippets to unblock a stuck implementation or demonstrate a fix

• Build documentation, runbooks, and integration guides that reduce repeat questions and let the relationship scale beyond you

• Flag at-risk accounts early, before a technical issue becomes a trust or retention issue

• Partner with Product and Engineering to turn field patterns — false positives/negatives, integration friction, feature gaps — into actionable input

• Support pre-sales and renewal conversations with technical credibility when needed

• Contribute to internal enablement so the broader CS team can handle more technical questions without escalation

Who you are.

• You have 4+ years in a technical account management, solutions engineering, or senior technical support role, ideally with API-based or ML/AI products

• You can independently stand up an API integration — auth, webhooks, sandbox/test calls — and debug it when it breaks, using tools like Postman/curl, log traces, and basic scripting (Python or similar). You don't wait for engineering to tell you where the failure is; you find it first.

• You have a track record of owning relationships with both technical and non-technical stakeholders at the same account

• You've worked cross-functionally with engineering and product, and you know how to turn complaints into signal they can act on

• You have good judgment under ambiguity — you're often the first to know something's wrong before there's a clean explanation for it

Preferred, but not required.

• You have a background in trust & safety, security, fraud, or content moderation

• You have experience with computer vision, ML model behavior, or working alongside data science teams

• You've built or debugged a webhook-based integration, OAuth/API key flow, or SDK implementation from scratch

• You've worked at a startup where you built the process rather than inherited one

What we offer.

Reality Defender offers the following benefits to all our employees, regardless of location:

• Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents

• Dental and Vision plans with 100% premium coverage for employees and their dependents

• Short/Long-term disability and life insurance plans with 100% premium coverage for employees

• FSA/HSA and 401k programs

• Equity compensation

• 20 days of PTO per year

• 12 weeks of Parental Leave

• Learning and Development budget

• Monthly wellness benefits

• Annual company-sponsored offsite

For employees working from Reality Defender’s HQ in NYC, we offer the following benefits:

• Daily in-office lunch through UberEats

• Commuter benefits

• Remote Fridays

• Happy Hours and other local events