Enterprise Analytics Operations & Governance Lead (Hybrid)

AAA Club Alliance; Wilmington (DE); Hybrid; USD 90,000 - 133,000; Full time

Benefits offered by this job

Health benefits

Hybrid schedule

Annual bonus eligibility

Paid time off

401(k) with company match

Tuition reimbursement

Volunteer time off

AAA Premier Membership

Learning reimbursement

Job summary

AAA Club Alliance is seeking a Manager, Enterprise Intelligence Operations & Governance to establish governance processes and lead a team delivering enterprise analytics with clear intake, traceability, and performance measures.

The role requires coordinating with Data/IT, Finance, and Compliance to ensure governance, KPI definitions, and secure information delivery while driving standardization and efficiency in analytics delivery.

Qualifications

• Proven success leading cross-functional, multi-department analytics governance initiatives.
• Experience in prioritization, standards, and operational process improvement.
• Strong ability to collaborate with multiple stakeholders and leadership.

Responsibilities

• Establish and improve governance processes linking requests to outputs and traceable delivery.
• Coordinate analytics governance forums and enterprise analytics coordination bodies.
• Define accountability boundaries between analytics products, data pipelines, and platform ops.
• Ensure regulatory, audit, and internal control requirements are met with documented logic.
• Coach and develop EI Operations & Governance staff with clear expectations and standards.
• Maintain documentation standards, knowledge base, and SLA-driven delivery.
• Oversee triage, prioritization, capacity planning, service tiers, and metrics reporting.
• Monitor demand analytics, BI usage, adoption, and delivery performance for value.

Skills

Leadership

Cross-functional

Analytics

Governance

Stakeholder mgmt

Education

Bachelor’s degree in Business Administration, Analytics, Information Systems or related field

Job description

AAA Club Alliance is seeking a Manager, Enterprise Intelligence Operations & Governance to establish governance processes and lead a team delivering enterprise analytics with clear intake, traceability, and performance measures.

The role requires coordinating with Data/IT, Finance, and Compliance to ensure governance, KPI definitions, and secure information delivery while driving standardization and efficiency in analytics delivery.