Enterprise AI Solutions Engineer

UMB Financial Corporation; Kansas City (MO); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Annual incentive pay

Health insurance

Tuition reimbursement

Wellbeing program

Adoption assistance

Employee assistance program

Job summary

UMB Financial Corporation seeks an AI Solutions Administrator to design, build, and operate enterprise AI capabilities. You will work hands-on with Glean, AWS, automation tools, and data sources to deliver secure, scalable AI solutions in a regulated financial services environment.

This hybrid role (Mon-Thu on-site, Fri remote) is based at the UMB Technology & Operations Center in Kansas City, MO. The position emphasizes platform administration, scripting, and cross-functional collaboration with

Qualifications

• 2-4 years of experience in AI administration, AI application support, SaaS administration, automation, platform management, cloud operations, systems integration, or a related technical field.
• Equivalent hands-on experience, academic projects, internships, military experience, or certifications may be considered.
• Experience managing user accounts, roles, permissions, or access controls in enterprise systems.
• Familiarity with system integrations, connectors, APIs, webhooks, JSON, or common integration patterns.
• Basic scripting, configuration, or automation skills using Python, JavaScript, PowerShell, SQL, or similar technologies.
• Created or configured AI agents, conversational AI skills, automation workflows, or AI-enabled business solutions.
• Ability to identify opportunities to improve or automate business processes using AI-based technologies.
• Familiarity with AWS cloud concepts and services, such as IAM, S3, Lambda, CloudWatch, networking, monitoring, and security services.
• Monitored, interpreted, and communicated platform consumption, usage, adoption, reliability, and performance metrics.
• Strong technical problem-solving and troubleshooting skills, including the ability to diagnose configuration, integration, access, data, workflow, and performance issues.
• Independently researched technical problems, evaluate alternatives, implement solutions, and document results.
• Communicated effectively with technical teams, business stakeholders, and end users, including the ability to explain technical concepts and AI capabilities clearly.
• Demonstrated hands-on technical ability with AI platforms, automation, application configuration, systems integration, scripting, cloud technologies, or related projects.
• Handled sensitive enterprise information responsibly and follow established security, privacy, and governance procedures.

Responsibilities

• Design, configure, test, deploy, monitor, and improve AI agents, reusable skills, and automated workflows based on business requirements.
• Translate business needs into technically sound AI solutions, including agent instructions, prompt logic, data connections, workflow steps, validation criteria, and operational controls.
• Build and maintain integrations between Glean and approved enterprise systems and data sources using connectors, APIs, webhooks, and common integration patterns.
• Identify opportunities to automate manual or repetitive business processes and help turn those opportunities into secure, scalable solutions.
• Apply scripting, configuration, and automation skills to build or maintain AI capabilities and platform administration processes.
• Monitor Glean platform consumption, usage, reliability, performance, and adoption metrics; identify trends, capacity needs, risks, and optimization opportunities.
• Administer user accounts, roles, permissions, access controls, and access-related documentation in accordance with established security procedures.
• Provide technical support and troubleshooting for platform issues, connectors, access requests, configuration problems, data issues, and performance concerns.
• Diagnose issues across configuration, integration, identity, data, workflow, and platform layers; research alternatives and document the resolution.
• Monitor platform reliability and apply established practices for scalability, availability, maintainability, logging, and observability.
• Collaborate with IT, data teams, business stakeholders, security partners, and end users to promote adoption and effective use of enterprise AI capabilities.
• Maintain clear technical documentation for configurations, operating procedures, troubleshooting steps, changes, known issues, and support processes.
• Help ensure that platform configurations and administrative processes align with security, governance, regulatory, audit, and data-protection requirements applicable to financial services.
• Stay current with Glean platform updates, AWS capabilities, enterprise AI administration practices, responsible AI principles, and relevant security considerations.
• Support additional AI, cloud, automation, and modernization initiatives assigned by IT leadership.

Skills

AI administration

SaaS administration

Automation

Platform management

Cloud operations

Systems integration

Python

JavaScript

PowerShell

SQL

APIs

Webhooks

JSON

AWS

Glean

AI agents

Conversational AI

Documentation

Security procedures

Tools

Glean

AWS

Job description

UMB Financial Corporation seeks an AI Solutions Administrator to design, build, and operate enterprise AI capabilities. You will work hands-on with Glean, AWS, automation tools, and data sources to deliver secure, scalable AI solutions in a regulated financial services environment.

This hybrid role (Mon-Thu on-site, Fri remote) is based at the UMB Technology & Operations Center in Kansas City, MO. The position emphasizes platform administration, scripting, and cross-functional collaboration with