Enterprise AI Governance CSM — Onboard, Adopt, Expand

Otterbrook; Washington; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Otterbrook is seeking an experienced Customer Success Manager for Enterprise AI Governance in the Washington, DC area. You will lead onboarding, adoption, and renewal for high‑impact AI programs, coordinating with CIOs, CISOs, and compliance teams to ensure governance and risk standards are met.

In this role you’ll shape the customer journey, enable pilots, feed product insights, and help build out services around governance enablement.

Qualifications

• 5+ years in customer success or enterprise software with AI/governance focus.
• Experience with governance, risk, or cybersecurity in large organizations.
• Ability to manage multiple executive stakeholders and cross-functional teams.

Responsibilities

• Own onboarding, implementation, adoption, and renewal for enterprise accounts.
• Collaborate with CIOs, CISOs, and legal/compliance teams to align AI governance needs.
• Shape CS motions, run pilots, and provide customer feedback to product teams.
• Use AI tools to automate parts of the CS workflow and drive expansion.

Skills

Enterprise software

Customer Success

AI governance

Stakeholder management

Regulatory compliance

Technical fluency

Pilot program management

Tools

HubSpot

Notion

Job description

Otterbrook is seeking an experienced Customer Success Manager for Enterprise AI Governance in the Washington, DC area. You will lead onboarding, adoption, and renewal for high‑impact AI programs, coordinating with CIOs, CISOs, and compliance teams to ensure governance and risk standards are met.

In this role you’ll shape the customer journey, enable pilots, feed product insights, and help build out services around governance enablement.