Enterprise AI CX Specialist — End-to-End Tech Support

Harvey; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Harvey is transforming legal and professional services by deploying frontier AI on enterprise-grade platforms. We are seeking an experienced enterprise support engineer to own technical issues end-to-end, respond to customer inquiries, and deliver empathetic solutions at scale.

You will investigate root causes using Datadog, Snowflake, and Auth0, document interactions, and help improve support processes. A strong communicator with 4+ years in enterprise tech support is essential.

Qualifications

• 4+ years technical support experience with enterprise customers.
• Strong communication and problem-solving skills; APIs knowledge.
• Willingness for on-call rotation, nights and weekends.

Responsibilities

• Respond to customer inquiries and resolve technical issues end-to-end.
• Investigate root causes using Datadog, Snowflake, and Auth0.
• Document interactions and improve support processes.

Skills

Communication skills

Problem solving

APIs knowledge

Tools

Datadog

Snowflake

Auth0

Job description

Harvey is transforming legal and professional services by deploying frontier AI on enterprise-grade platforms. We are seeking an experienced enterprise support engineer to own technical issues end-to-end, respond to customer inquiries, and deliver empathetic solutions at scale.

You will investigate root causes using Datadog, Snowflake, and Auth0, document interactions, and help improve support processes. A strong communicator with 4+ years in enterprise tech support is essential.