Enterprise AI Customer Success Manager

Mistral; New York (NY); Remote; USD 110,000 - 160,000; Full time

Job summary

Mistral is seeking a Customer Success Manager to own a portfolio of enterprise customers and drive adoption of our AI solutions. You will serve as the primary contact, manage relationships, and ensure long-term success for strategic accounts.

The role suits someone who thrives in customer-facing environments, enjoys solving complex challenges, and can translate customer success into measurable business impact.

Qualifications

• 5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting in a technical or SaaS environment.
• Proven ability to manage enterprise customer relationships with focus on adoption, satisfaction and retention.
• Experience working with technical products and engaging with Data, IT, and Engineering teams.
• Strong communication and presentation skills tailored to technical and executive audiences.

Responsibilities

• Manage a portfolio of enterprise customers and maximize value of Mistral’s AI solutions.
• Build trusted relationships with stakeholders and tailor solutions to business objectives.
• Lead onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.
• Monitor health metrics, identify risks, and address challenges to prevent churn.
• Collaborate with Sales to identify upsell and cross-sell opportunities.
• Partner with Product and Engineering to gather feedback and influence the roadmap.
• Develop and deliver customer training and enablement programs to drive adoption.
• Conduct regular business reviews (QBRs) to align goals and metrics.

Skills

Customer Success

Enterprise Relationships

Communication

Job description

Mistral is seeking a Customer Success Manager to own a portfolio of enterprise customers and drive adoption of our AI solutions. You will serve as the primary contact, manage relationships, and ensure long-term success for strategic accounts.

The role suits someone who thrives in customer-facing environments, enjoys solving complex challenges, and can translate customer success into measurable business impact.