Enterprise Account Manager - Northeast

Tempus AI, Inc.; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401k plan

PTO

Job summary

Ambry Genetics Corporation in the United States seeks an Enterprise Account Manager to manage institutional client relationships, drive CARE adoption, and coordinate with sales, IT, and product teams to deliver measurable value.

You will lead governance with executives, develop quarterly reviews, and identify upsell opportunities to grow revenue across multiple markets in the Northeast and New England. 3–5 years in healthcare IT sales is required, with strong communication and strategic agility.

Qualifications

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs.
• 3-5 Years of experience in sales, project management, software sales or Healthcare IT within health system, IDNs and regional laboratory market.
• Strong communication, leadership, executive presence and interpersonal skills with an aptitude in building relationships with professionals at all levels.
• Excellent organizational and resource management skill competencies.

Responsibilities

• Manage, monitor and execute account management within existing institutional client accounts, to drive sustainable and reproducible growth and revenue (User Engagement and Adoption, Workflow Revisions, Integration Build Out, Training, Operational and Clinical Efficiencies, etc.)
• Collaborate with institutional clients on VOC for IT and Software Development of CARE solution
• Collaborate with marketing on establishing KOL’s, Clinical Research, Testimonials and Marketing Outreach
• Ensure clients have a strong, layered and trouble‑free experience with Ambry products and services
• In partnership with the ESE and/or AE, ensure customers are aware of relevant product updates and new products/services
• Collaborate with ESE, AE and ASD to establish CARE Steering Committee for monthly/quarterly client reviews with leadership
• Responsible for driving growth within institutional clients for revenue, sites and compliance to generate results
• Establish and oversee continued adoption, training and best practices to drive value and ROI
• Ensure successful delivery of a detailed sales offering while tracking value delivered to the customer
• Work with internal teams to ensure aligned customer engagement and effective support
• Identify up-sell and expansion opportunities to scale CARE business and partnerships
• Proactively liaise with customers, build trust and maintain rapport
• Drive renewals by addressing key pain points in coordination with internal teams
• Encourage customer advocacy through surveys, case studies and referrals
• Ensure post-sale success and satisfaction as a trusted advisor to leadership
• Develop product/industry knowledge and a strong business case to inspire action
• Lead client governance and relationships with operational leaders to strengthen Ambry’s position

Skills

Sales experience

Project management

Healthcare IT

Executive communication

Organizational skills

Relationship building

Education

BS/BA degree in business

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. Must reside within Territory - PA, NJ, up through NY and New England.

The Enterprise Account Manager (EAM) is responsible for managing service, support, account expansion, account management and ongoing relationship development in conjunction with our Enterprise Solutions Executives for Ambry’s existing institutional client base. The EAM will complement the needs of multiple departments, share ideas, optimize solutions and programs for institutional clients. The Enterprise Account Manager works closely with clients, commercial sales and implementation to optimize client success with the CARE product in addition to service and support for other current and future Ambry products. Collaboration within Ambry’s Sales team is essential for success within this role. Collaborating peers include but are not limited to Account Executives, Area Sales Directors, Field Implementation Managers, Technical Implementation Managers, IT, Software Development, Enterprise Solutions Executives, Enterprise Sales Directors, Marketing and Genetic Science Liaisons.

Duties and Responsibilities

• Manage, monitor and execute account management within existing institutional client accounts, to drive sustainable and reproducible growth and revenue (User Engagement and Adoption, Workflow Revisions, Integration Build Out, Training, Operational and Clinical Efficiencies, etc.)
• Collaborate with institutional clients on VOC for IT and Software Development of CARE solution
• Collaborate with marketing on establishing KOL’s, Clinical Research, Testimonials and Marketing Outreach
• Ensure clients have a strong, layered (multiple levels of Ambry engaging the customer where appropriate), and trouble‑free experience with Ambry products and services
• In partnership with the ESE and/or AE, ensure customers are aware of relevant product updates and new products/services
• Collaborate with ESE, AE and ASD to establish CARE Steering Committee, within institutional clients to set up and develop monthly and quarterly client business reviews along with the ESE and/or AE
• Responsible for driving growth within institutional clients for revenue, sites and compliance to generate sustainable and reproducible results
• Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Ensure the successful delivery of a detailed and complex sales offering while tracking and measuring the value the solution brings to the customer
• Work collaboratively as part of the customer team by partnering, building plans and communicating with AEs, Digital Health Operation, IT and Soft Dev and other internal colleagues to ensure aligned customer engagement and effective support
• Identify up sell and expansion opportunities to scale CARE business and partnerships, while ensuring renewal and retention metrics are exceeded
• Proactively liaise with customers, understand their expectations, build trust and maintain rapport
• Drives renewals by identifying customers' key pain points and working internally to make sure they're addressed
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals
• Responsible for ensuring the complete post‑sale success and satisfaction of your customers by establishing yourself as a trusted, knowledgeable advisor and business partner for their operational leadership
• Develop a mix of product and industry knowledge, an innovative problem‑solving mindset, client relationship management skills, and the ability to inspire action with a strong business case
• An Account Manager is expected to be able to lead the overall client governance and build strong relationships with the operational leaders, including ESE’s, Digital Health Opps, VP and C‑Suite executives, that strengthen Ambry’s position to drive change, solve issues, and retain and expand Ambry’s business with the customer

Requirements

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs
• 3-5 Years of experience in sales, project management, software sales or Healthcare IT within the health system, IDNs and regional laboratory market.
• Strong communication, leadership, executive presence and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels
• Excellent organizational and resource management skill competencies
• Health System Navigation and Strategic Agility
• Innovation Management
• Ability in problem-solving and negotiation
• BS/BA in business administration, sales or relevant field
• $100,000 - 130,000 per year The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience.

Benefits

• Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
• Our outstanding benefits program includes medical, dental, vision, FSA, paid sick leave and generous paid time off (PTO) program.
• The Company reserves the right to make changes to the 401k plan from time to time.
• You can learn more about the benefits here.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug‑free work environment.

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry.

To review Ambry’s Privacy Notice, click here: Ambry’s Privacy Notice

To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics‑based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster. At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease.