Enterprise Account Manager (Creditors Rights & Collections)

Proof Technology; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, and AD&D

401K available

Fully Remote - US

Flexible Time Off

Phone and Internet stipend

Equipment provided

Job summary

Proof Technology is hiring an Account Manager to own the post-contract relationship for our creditors’ rights accounts. You take the handoff from the sales team at contract signing and own onboarding, ramp, retention, and growth across multiple states.

You will manage thousands of cases per month, run audits, enforce SLAs, and align platform configuration with contract terms. Expect close collaboration with Solutions Architect and regular account reviews.

Qualifications

• 3+ years of account management or client services experience in a B2B environment.
• Experience working with creditors’ rights law firms or legal services is strongly preferred.
• Strong written and verbal communication and proactive problem solving.

Responsibilities

• Lead onboarding and ramp for post-contract accounts and set milestone targets.
• Maintain regular account health reviews, monitor SLAs, and flag risks early.
• Identify expansion opportunities and manage renewals with enterprise clients.
• Develop deep platform knowledge and coordinate with Solutions Architect for success.

Skills

Account management

Client relations

Communication

Organizational skills

Tools

CRM software

Billing systems

E-filing platforms

Job description

• We are hiring an Account Manager to own the post-contract relationship for our Creditors’ Rights accounts. You take the handoff from the sales team at contract signing and own everything from there: onboarding, ramp, retention, and growth. New logos are assigned to you throughout the year as they close
• The firms you will be managing file thousands of cases a month across multiple states, run formal audit programs, and hold their vendors to documented SLAs. You need to know their workflow, their plaintiff clients, and their operational requirements

Onboarding and Scoping

• Take the handoff from the Account Executive at contract signing and lead the firm through onboarding
• Define state footprint, plaintiff client mix, reporting requirements, serve attempt rules, e-filing setup, and exception handling
• Set ramp milestones, volume targets, and reporting cadence with the firm in the first 30 days. Document and share these internally so every team member knows what was committed
• Ensure the platform is configured to match what was sold. What the contract says and what the system does need to be the same thing
• Identify and resolve onboarding blockers early, whether that is alt-service setup, e-filing registration, bulk upload format, or platform access, before they delay volume
• Partner with the Solutions Architect to ensure customer success

Retention and Account Health

• Serve as the primary day-to-day contact for your accounts. You are the person a Managing Partner or Director of Operations reaches out to when something is wrong, and you own getting it resolved
• Maintain a regular communication cadence, monthly reviews for core accounts and formal QBRs for enterprise accounts
• Monitor account health: serve rate, filing SLA adherence, volume trends, open job aging, complaint rate. Surface negative trends before the client does
• Flag at-risk accounts early and elevate internally with enough specificity that the team can act on it

Expansion and Growth

• Find and develop expansion opportunities within your existing book. New states, new plaintiff clients, new service types
• You own the commercial conversation on expansion. You identify the opportunity, you propose and negotiate the expanded scope, and you onboard it
• Own renewal conversations. You know the account better than anyone and you are responsible for making the case for renewal and negotiating the terms

Platform and Industry Fluency

• Develop deep knowledge of the Proof platform. You need to know what it can do, what it cannot, how to configure it correctly, and where the edge cases are
• Understand the end-to-end service of process workflow: job creation, server assignment, attempt cadence, affidavit generation, e-filing, and billing
• Learn the state‑specific service of process rules for your accounts’ active jurisdictions. At minimum, you should know what constitutes valid service, what the filing SLA is, and what alt-service options exist

Benefits

• Medical, dental, vision, and disability insurance and 401K available
• Full time, hourly position
• Fully Remote - ideally within the location of market you manage
• Flexible Time Off and Holidays
• Phone and Internet monthly stipend
• Equipment provided

The right person is organized, proactive, and comfortable with operational complexity. You do not wait for clients to surface problems. You understand what good looks like for a creditors’ rights firm and you hold Proof accountable to itProactive mindset. You surface problems before they become crises. You do not wait for a client to bring you something you should have caughtComfort with operational complexity. This is not a role where the product does everything cleanly. You will regularly manage billing exceptions, filing delays, alt-service disputes, and e-filing issuesStrong organizational discipline. You manage a multi-account book without dropping things, keep your notes and CRM current, and close every open item3 or more years of account management or client services experience in a B2B environment. Experience working with creditors’ rights law firms, law firms generally, or in the legal services space is strongly preferredClear, direct communication skills. You can write a straightforward status update to a Managing Partner and a clear internal escalation to an ops team in the same afternoonAbility to learn new legal and regulatory frameworks quickly. You do not need to be an expert on day one, but you need to get there fastExperience working with creditors’ rights law firms or in the broader law firm space. You understand how these firms operate, who makes decisions, and what matters to themFamiliarity with service of process: service attempts, affidavit of service, e-filing, substituted service. Or a demonstrated ability to get fluent within 60 daysPrior experience with legal technology platforms, case management software, or process serving systemsExposure to compliance-driven client relationships with audit programs, vendor questionnaires, SLA reporting requirements, and formal review cadences