Enterprise Account Manager

Qwoted; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Qwoted is seeking an enterprise account manager to guide top brand and agency clients through our platform from day one and grow each account over time.

You’ll manage a portfolio of enterprise clients, drive adoption, and uncover opportunities to maximize value. This role blends account management, customer success, and support with relationship building at the heart of it all.

Qualifications

• 3–6 years in account management or customer success.
• Experience with SMB to enterprise SaaS.
• Strong relationship-building and client service standards.
• Experience using HubSpot or Intercom.

Responsibilities

• Manage a portfolio of enterprise clients (mostly PR firms) as a trusted partner throughout the lifecycle.
• Build strong relationships by understanding goals, challenges, and priorities and aligning Qwoted’s features to needs.
• Drive product adoption and engagement through proactive outreach and ongoing account support.
• Respond to customer questions and issues across email, chat, and phone.
• Maintain account settings and ensure users are set up for success on the platform.
• Track activity and usage to identify risks, opportunities, and growth areas.
• Collaborate with users to optimize platform usage and achieve stronger outcomes.
• Handle customer concerns with professionalism and a solution-oriented approach.
• Develop deep product knowledge to answer questions, troubleshoot, and recommend best practices.
• Identify expansion, retention, and upsell opportunities within your book of business.

Skills

Relationship building

Account management

Customer success

SaaS

Cross-functional collaboration

Time management

Problem solving

Proactive mindset

Organizational skills

Renewal/upsell

Tools

HubSpot

Intercom

Job description

Qwoted is the global network where the world's media meets the experts who power their stories — and the PR and comms pros who represent them. Journalists at Forbes, Bloomberg, and The Wall Street Journal use Qwoted to find credible sources on a deadline.

PR teams at leading brands and agencies use it to earn coverage that grows their clients' brands. We're looking for an enterprise account manager to work with these brand and agency clients.

The role

You'll be the person our enterprise clients rely on. You'll guide them through the platform day one and become their trusted partner over time. You'll drive adoption, uncover opportunities to grow each account, and make sure every client is maximizing the value they get from Qwoted. It's a blend of account management, customer success, and support, with relationship building at the heart of it all.

Who thrives here

Someone organized enough to run a large portfolio, who genuinely loves serving clients. We not only want to provide outstanding client service but we also want to continue to grow the function and mature the way we do it. We're looking for someone who isn't satisfied with the status quo and is consistently looking for better, faster, smarter ways to do bigger things. Things like adopting new tools, processes you've automated, SOPs you've built and managed will make you a stand-out candidate.

The logistics

Hybrid role based in our Manhattan office, Monday through Thursday. Fridays remote.

• Manage a portfolio of enterprise clients (mostly PR firms) serving as a trusted partner throughout the customer lifecycle.
• Build strong relationships with users by understanding their goals, challenges, and priorities, and aligning Qwoted’s features and services to their needs. This may require making office visits to clients in the NY area.
• Drive product adoption and engagement through proactive outreach, strategic follow-up, and ongoing account support.
• Respond to customer questions and issues in a timely, accurate, and thoughtful manner across email, chat, and phone.
• Maintain account settings, support profile completion, and ensure users are fully set up for success on the platform.
• Track account activity, user behavior, and usage patterns to identify risks, opportunities, and areas for growth.
• Partner with users to help them use specific platform features more effectively and achieve stronger outcomes.
• Handle customer concerns with professionalism, empathy, and a solution-oriented approach.
• Develop deep product knowledge so you can confidently answer questions, troubleshoot issues, and recommend best practices.
• Identify expansion, retention, and relationship-building opportunities within your book of business.

• 3-6 years of experience in account management, customer success, client services, or another B2B customer-facing role.
• A creative and process-oriented mindset. Looking for someone who is constantly trying to improve existing processes, automate tasks, and suggest new great ideas.
• Experience managing SMB, mid-market, or enterprise accounts in a SaaS or platform-based business.
• A strong relationship-building mindset and a high standard of client service.
• Strong organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.
• A proactive, solutions-oriented approach to client management.
• Comfort working cross-functionally and balancing relationship management with executional details.
• A detail-oriented approach to account support, follow-up, and customer communications.
• Experience using support, CRM, or customer communication tools such as HubSpot and Intercom.
• The ability to understand customer needs and translate them into effective platform usage and account strategy.
• Entrepreneurial spirit with the ability to self-manage time and work independently.
• Experience supporting customer communications, email campaigns, or engagement initiatives.
• Experience identifying renewal, retention, or upsell opportunities within existing accounts.
• Familiarity with the media and PR industry.