Enterprise Account Manager

Poshmark; Redwood City (CA); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking an experienced Enterprise Account Manager for a portfolio of mid-level enterprise accounts in Redwood City. You will be the primary contact for daily inquiries, coordinate with onboarding, support, product, and marketing teams, and drive growth through data-driven insights and standardized reporting.

The role requires 5–7 years of account management experience, strong listening and relationship-building skills, and a proven ability to translate seller needs into practical

Formación

• 5–7 years of experience managing a portfolio of client or seller accounts.
• Strong listening and relationship-building skills.
• Deep understanding of seller needs and ability to translate them into practical guidance.
• Experience building and standardizing recurring reports.
• Ability to translate account-level data into clear, actionable insights.
• Proactive, clear communication skills.
• Experience working across onboarding, support, product, and marketing teams.
• Experience buying and selling on Poshmark is a plus.

Responsabilidades

• Own the ongoing relationship for a portfolio of mid-level enterprise accounts.
• Serve as the primary point of contact for day-to-day questions, requests, and issue resolution.
• Proactively identify account growth opportunities and areas of concern.
• Run and standardize recurring performance reporting.
• Identify portfolio trends and patterns to inform Enterprise strategy.
• Flag accounts requiring additional attention or escalation.
• Partner with Technical Onboarding for seamless handoffs.
• Escalate recurring technical or integration issues.
• Share seller feedback and platform gaps with cross-functional partners.
• Build standardized tools and processes for the account portfolio.
• Establish a risk-flagging process with the Enterprise GM.
• Drive measurable GMV growth across the managed portfolio.

Conocimientos

Account Management

Performance Reporting

Data Analysis

Relationship Building

Cross-Functional Collaboration

Descripción del empleo

• Own the ongoing relationship for a portfolio of mid-level enterprise accounts
• Serve as the primary point of contact for day-to-day questions, requests, and issue resolution
• Proactively identify account growth opportunities and areas of concern
• Run and standardize recurring performance reporting
• Identify portfolio trends and patterns to inform Enterprise strategy
• Flag accounts requiring additional attention or escalation
• Partner with Technical Onboarding for seamless handoffs
• Escalate recurring technical or integration issues
• Share seller feedback and platform gaps with cross-functional partners
• Build standardized tools and processes for the account portfolio
• Establish a risk-flagging process with the Enterprise GM
• Drive measurable GMV growth across the managed portfolio

Requirements

• 5–7 years of experience managing a portfolio of client or seller accounts
• Strong listening and relationship-building skills
• Deep understanding of seller needs and ability to translate them into practical guidance
• Experience building and standardizing recurring reports
• Ability to translate account-level data into clear, actionable insights
• Proactive, clear communication skills
• Experience working across onboarding, support, product, and marketing teams
• Strong prioritization skills for managing a high-volume portfolio
• Experience buying and selling on Poshmark is a plus

Core Competencies

Demonstrates expertise in managing enterprise account portfolios, driving measurable growth through strategic insights and effective communication. Proficient in building standardized reporting tools and processes while fostering strong relationships across cross-functional teams.

Highest-signal resume keywords

• Account Management
• Performance Reporting
• Data Analysis
• Relationship Building
• Cross-Functional Collaboration

Hard Skills

• Portfolio Management
• Report Standardization
• Data Translation
• Account Growth Strategy
• Risk Flagging

Soft Skills

• Proactive Communication
• Listening Skills
• Prioritization Skills

Industry Keywords

• Enterprise Accounts
• Seller Needs
• Poshmark Experience
• Technical Onboarding
• GMV Growth