Enterprise Account Manager

Newforma; Pennsylvania; Remote; USD 230,000 - 280,000; Full time

Job summary

Join Newforma as an Enterprise Account Manager where you'll drive growth by nurturing existing client relationships and identifying upselling opportunities. This crucial role involves strategic negotiation, client engagement, and collaboration with various teams to deliver exceptional service and solutions. We seek a passionate individual with proven experience in account management and a desire to make an impact in the AECO industry.

Benefits

Career development opportunities

Collaborative work culture

Purpose-driven work

Room for growth and mentorship

Innovation-driven environment

Qualifications

• 6-10 years of proven Account Management or relevant experience.
• Ability to communicate and influence effectively at all levels.
• Self-motivated, detail-oriented, and effective time manager.

Responsibilities

• Be the primary point of contact and build long-term relationships.
• Develop and execute a game plan to grow accounts through upsell opportunities.
• Negotiate renewal processes and ensure timely delivery of solutions.

Skills

Negotiation

Communication

Relationship Building

Critical Thinking

Problem Solving

Education

Bachelor's degree in business, engineering, construction management, or a related field

Tools

Microsoft Office Suite

Salesforce

Job description

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Looking for a career where your work makes a real impact? At Newforma, we empower architects, engineers, and contractors to deliver better projects with less stress. Our software connects over 500,000 professionals across 16+ million projects worldwide to the information they need, quickly and easily.

When you join Newforma, you become part of a team that values innovation, collaboration, and simplicity. We’re passionate about solving complex challenges for the AECO industry while fostering a supportive environment where your ideas matter. Ready to make a difference? Join us and help professionals around the world work smarter every day.

Newforma is currently seeking an experienced Enterprise Account Manager with a proven track record of significant over-quota achievement to join our Enterprise team. The primary objective for this role is to nurture and grow the relationships with an existing portfolio of customers to generate up-sell opportunities within the base. The right candidate will be a “farmer” at heart, who has hands-on experience of managing a portfolio of 30+ clients, for both the Renewal and Add-ons. If you have the drive, confidence and account management expertise required, we’d love to speak with you.

In This Role, Your Responsibilities Will Include

• Be the primary point of contact, voice for the customer, and build long-term relationships.
• Develop and execute a game plan to grow your accounts through upsell opportunities.
• Negotiate all aspects of the renewal process. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they receive from our products.
• Help customers through phone, email, online presentations, screen-share and in-person meetings
• Being a trusted advisor is something you will be aiming at re-earning every day with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Proactively identify business challenges, accounts at risk, and develop recommended solutions through the promotion of Newforma products and services.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Work with our Customer Success Managers to monitor and analyze client’s usage of our products. Work with CSMs and clients to create a plan to increase adoption.
• Responsible for working with the Sales team to onboard and integrate new clients and further develop client relationships
  
  

Requirements For The Position Include

• 6-10 years of proven Account Management or other relevant experience working directly with existing clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Excellent time and project management skills. You’re always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Expert at using the Microsoft Office Suite and Salesforce. Experience with Newforma products, Autodesk products, Trimble, Procore and other AECO specific software is preferred.
• This is a remote, full-time, customer-facing position with expected travel of 30%.
  
  

Nice To Have Qualifications For This Position Include

• Bachelor's degree in business, engineering, construction management, or a related field.
• Experience working in the construction industry, either at a firm or a software company.
  
  

Why Work at Newforma?

• Purpose-driven work: Help professionals in the AECO industry solve real-world challenges.
• Global impact: Our tools are used on over 16 million projects worldwide.
• Collaborative culture: Work alongside talented teammates who value your input.
• Room to grow: We support your career development through learning opportunities and mentorship.
• Innovation at its core: Be part of a company that’s always evolving to meet industry needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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