Enterprise Account Manager

Expensify.com; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) with up to 4.5% employer match

100% employer-paid medical, dental, &

Fertility and family-building benefit

Relocation reimbursement

Parental leave

FSA benefits

Flexible vacation

Job summary

Expensify is seeking an Enterprise Account Manager to own a portfolio of top customers, from onboarding through renewal and growth, in a remote US-based role.

You will build trusted relationships with senior stakeholders, drive product adoption, and translate usage data into revenue, while collaborating with product and engineering teams.

Qualifications

• 3+ years of B2B SaaS account management or customer success with direct portfolio ownership.
• Experience owning renewals, retention, and growth including pricing or contract terms.
• Strong product and technical fluency, with experience working through APIs, integrations, or other connected software systems.
• Strong data literacy, including using spreadsheets, dashboards, usage data, and reporting tools to make decisions and build a business case.
• Strong written and verbal communication, with the ability to work effectively with both technical teams and senior customer stakeholders.
• Comfort operating autonomously, setting priorities and managing competing demands without heavy day-to-day direction.

Responsibilities

• Build trusted relationships with senior stakeholders across finance, IT and operations up to the C-suite.
• Own full account lifecycle, from onboarding through adoption, renewal and growth.
• Spotting risk and opportunity early, and acting before the customer has to ask.
• Guiding customers through migrations and product rollouts, so change feels planned rather than disruptive.
• Turning usage data into a clear account plan that ties activity back to revenue.
• Driving adoption of Expensify's core products, including expense management, global reimbursement, Expensify Card and Travel.
• Acting as the bridge between customers and our product and engineering teams, translating feedback into something they can act on.
• Managing renewals, upsell and cross-sell conversations, and holding your own in contract talks.
• Improve net dollar retention across your portfolio.
• Engage with your accounts every quarter.
• Forecast and increase contract renewals.
• Increase product adoption across your accounts.

Skills

B2B SaaS account management

Renewals & upsell experience

Data literacy

Excellent communication

Autonomous work style

Tools

NetSuite

Okta

Workday

HubSpot

GitHub

Gong

Job description

Careers

Enterprise Account Manager

Location

US Based - Remote

Employment Type

Full time

Location Type

Remote

Department

Customer Experience

Deadline to Apply

September 11, 2026 at 7:00 AM UTC

Compensation

• Total Compensation $90K – $150K Offers Equity

Compensation Philosophy

At Expensify, compensation is based on your performance in our interview process and relevant experience. We are location-agnostic and pay equitably, regardless of where you live. Our goal is to recognize your skills and impact, not your location.

Your Mission, Should You Choose To Accept

Join our passionate team of customer experts to solve real-world problems and help people spend less time managing expenses and more time pursuing their real goals. As we revolutionize the way people manage their expenses, being part of the Expensify team means building the easiest, fastest, and most efficient platform to automate everything expense-related.

Account Management at Expensify

Own a portfolio of our biggest customers, from onboarding through renewal and growth. You'll be the person enterprise customers trust to keep things running, and to spot the next opportunity before they've even asked. If you like turning usage data into revenue outcomes and holding your own in a C-suite conversation, this one's for you.

As an Enterprise Account Manager, your responsibilities include:

• Building trusted relationships with senior stakeholders across finance, IT and operations, right up to the C-suite
• Owning the full account lifecycle, from onboarding through adoption, renewal and growth
• Spotting risk and opportunity early, and acting before the customer has to ask
• Guiding customers through migrations and product rollouts, so change feels planned rather than disruptive
• Turning usage data into a clear account plan that ties activity back to revenue
• Driving adoption of Expensify's core products, including expense management, global reimbursement, Expensify Card and Travel
• Acting as the bridge between customers and our product and engineering teams, translating feedback into something they can act on
• Managing renewals, upsell and cross-sell conversations, and holding your own in contract talks

You’ll be expected to:

• Improve net dollar retention across your portfolio
• Engage with your accounts every quarter
• Forecast and increase contract renewals
• Increase product adoption across your accounts

About You

We’re looking for an Enterprise Account Manager who thinks like a product manager and acts like a trusted advisor. You understand how software works, and financial systems knowledge is a bonus. You’re comfortable with data, not vibes, and you build account plans that tie activity back to revenue. You use AI to work smarter, but you never let it replace your own judgment. You see a problem and want to fix it, even when it isn’t technically yours to fix.

Experience and Background

Required

• 3+ years of B2B SaaS account management or customer success experience, with direct ownership of a customer portfolio
• Experience owning renewals, retention, and growth, including commercial conversations around pricing, expansion, or contract terms
• Strong product and technical fluency, with experience working through APIs, integrations, or other connected software systems
• Strong data literacy, including using spreadsheets, dashboards, usage data, and reporting tools to make decisions and build a business case
• Strong written and verbal communication, with the ability to work effectively with both technical teams and senior customer stakeholders
• Comfort operating autonomously, setting priorities and managing competing demands without heavy day-to-day direction

Desirable

• Experience with FinTech, payments, spend management, accounting, ERP, or other financial software
• Familiarity with tools and integrations such as NetSuite, Okta, Workday, HubSpot, GitHub, Gong, or similar platforms
• Experience using AI to automate workflows, improve processes, or solve business problems
• Experience managing global customers and working effectively across time zones and asynchronously

Compensation & Benefits:

• 401(k) with up to 4.5% employer match
• 100% employer-paid medical, dental, and vision coverage
• $20,000 annual fertility and family-building benefit through Carrot
• Up to $5,000 in relocation reimbursement if you move to one of our offices
• Three months of paid parental leave; six months for birthing parents
• Commuter, healthcare FSA, and dependent care FSA benefits
• Flexible vacation policy

We’re committed to providing a fair and inclusive hiring experience. If you need a reasonable accommodation at any stage of the process, just let us know—we’re happy to help

Compensation Range: $90K - $150K

Meet Our Team

From San Francisco to Portland and London to Melbourne, we’ve got one hell of a team that just can’t stop growing. We’re collaborators, innovators, friends, and for a month each year, travel buddies. Meet our diverse team of Expensifiers!