Enterprise Account Manager

CHEQ; New York (NY); Hybrid; USD 125,000 - 160,000; Full time

Job summary

A leading cybersecurity company in New York seeks an experienced Enterprise Account Manager to manage relationships with Enterprise customers. Your role involves driving retention, upselling, and collaborating with cross-functional teams. The ideal candidate has strong sales and customer success experience from a high-tech background, along with excellent communication skills. This position offers competitive compensation between $125k and $160k annually, contingent on experience and performance metrics. Work location includes visits to London, NY twice a week.

Qualifications

• 4+ years’ experience in a client-facing role in a high-tech (SaaS) company.
• Strong capabilities in retention, upsell, and general sales.
• Comfortable engaging with senior executives and C-level leaders.
• Passionate about leveraging technology for creative customer solutions.
• Experience in building trusted relationships with marketing agencies.
• Strong organizational and managerial skills are essential.

Responsibilities

• Establish and grow relationships with executive sponsors.
• Manage the success of strategic customer portfolios.
• Report indicators on forecast numbers and business challenges.
• Drive retention, development, and upselling of focused accounts.
• Meet or exceed quarterly and annual goals through partnership with sales.
• Conduct routine account performance planning and business reviews.

Skills

Customer success

Account management

Sales experience

Strong communication skills

Digital Media knowledge

Organizational skills

Interpersonal skills

Tools

Salesforce

Gong

Google Suite

Job description

CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.

Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on‑site conversion, data and analytics.

CHEQ is a global company with offices in Tel-Aviv, New York, UK and Tokyo.

We are looking for an experienced Enterprise Account Manager to join our amazing team!

As an Enterprise Account Manager at CHEQ, you will manage strategic relationships with a portfolio of Enterprise customers in the UK & European regions.

In addition, you can expect to work very closely with CHEQ’s Customer Success Technical Managers, Account Executives, Marketing, and GTM leadership to develop new value propositions, build awareness, own renewals/upsell/expansion, and reveal significant growth opportunities.

If you are a dynamic, passionate, and creative individual who thrives in fast‑paced environments - come CHEQ with us!

Responsibilities:

• Establish and grow relationships with executive sponsors and decision makers through regular account planning, business reviews, and maintaining high levels of engagement.
• Actively manage the success of a portfolio of strategic customers and support customer success technical managers with commercial/business aspects.
• Work closely with Sales and CS Leadership to efficiently report on forecast numbers, opportunities and challenges.
• Responsible for retention, development, and up‑selling of focused accounts.
• Close renewal and expansion business, meeting or exceeding your quarterly and annual goals, partnering closely with sales along the way.
• Acquire and maintain a working knowledge of the complete capabilities of CHEQ’s products and services.
• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
• Drive customer advocacy in the form of references, referrals, and case studies.
• Willing to travel to in person meetings on a regular basis

Requirements:

• 4+ years’ experience in a client‑facing role, such as customer success, account management, or sales experience from a high‑tech (SaaS) company.
• You have strong capabilities in retention/renewal, upsell, and general sales.
• You have a solid executive presence. You are comfortable talking to senior executive and C-level leaders, adding value and being a trusted resource for their teams.
• You have a passion for learning, using, and pushing the limits of technology to find creative solutions for customers.
• You know how to build trusted relationships with executive sponsors, marketing agencies and end users.
• Strong organizational, managerial, and interpersonal skills. Previous experience working in a growth‑phase SaaS business is a plus.
• Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story.
• Knowledge of Digital Media, Ad‑Tech, MarTech platforms, such as Google Ads (Adwords) and Google Analytics is a major advantage and will be considered even if you have less than the required experience.
• Experience with industry leading tools for measuring, analyzing, and reporting on marketing performance metrics is an advantage.
• Extra emphasis on Salesforce, Gong and the Google Suite of products is a significant advantage.
• Proven track record of remote work with minimal daily oversight and achievement of quota and other key metrics associated with the successful growth of enterprise accounts.
• Ability to work in our London NY twice a week

The total annual compensation for this role, based on on‑target earnings (OTE) is $125 - 160k OTE per year. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include a variable component.

This information is provided per New York City’s salary disclosure law.