Enterprise Account Manager

WeHireYou; New York (NY); On-site; USD 204,000 - 238,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Equity for all employees

401(k) + matching

Commuter benefits

Catered lunch

Team events

Wellness classes

Volunteer opportunities

Udemy access

Professional development

Company swag

Job summary

Riskified seeks an Enterprise Account Manager in New York to manage a portfolio of high-value clients, ensuring they realize maximum value from Riskified services. You will develop strategic plans, cultivate executive relationships, and guide cross-functional teams to deliver outcomes aligned with client business goals.

You’ll identify upsell and renewal opportunities, monitor account health with KPIs, and act as the customer advocate inside Riskified.

Qualifications

• Proven track record managing large enterprise accounts (5-10M+ annual revenue).
• Ability to translate client needs into actionable plans and drive cross-functional execution.
• Strong communication, negotiation, and storytelling with data-driven insights.

Responsibilities

• Develop and execute multi-year strategic account plans aligned with client goals and growth targets.
• Build and deepen executive-level relationships across enterprise customers.
• Advocate for customer needs internally to influence product, support, and operations.

Skills

Executive relationships

Strategic account management

Cross-functional collaboration

Negotiation

Data-driven storytelling

Payments domain knowledge

Client retention

Job description

Enterprise Account Manager

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. You'll manage a book of business of about 5-10 clients with an ACV of $6m-$15m+. These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more. You'll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development.

What You’ll Be Doing

• Develop and execute multi-year strategic account plans aligned with client goals and internal growth targets.
• Build and deepen executive-level relationships across multiple functions within enterprise customers.
• Act as the voice of the customer internally, advocating for their needs and influencing product, support, and operational teams.
• Identify and close upsell, cross-sell, and renewal opportunities that deliver mutual value.
• Collaborate cross-functionally to ensure timely and successful delivery of solutions according to customer objectives.
• Leverage data and KPIs to monitor account health, usage trends, and growth potential.
• Drive customer success by aligning product capabilities with business outcomes and delivering continuous value.
• Navegate complex deal cycles, including pricing strategy, contract negotiations, and procurement processes.
• Manage escalations with professionalism, empathy, and urgency to protect customer relationships and business outcomes.

Qualifications

• Proven success managing large, strategic enterprise accounts with $5-10M+ annual revenue.
• Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans.
• Exceptional relationship-building skills and experience engaging with C-suite stakeholders.
• Excellent communication, negotiation, and storytelling abilities with a data-driven mindset.
• Demonstrated ability to lead cross-functional teams without formal authority.
• Comfortable working in a fast-paced, ambiguous environment with a solution-oriented approach.
• Deep understanding of payments, fraud and ecommerce landscape preferred and the ability to quickly learn technical concepts.
• High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities.

The pay range for this position is $204,000 - 238,000 annually (inclusive of on-target commission) . Final compensation may vary depending on skills, experience, and individual performance. All full-time regular employees are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees.

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Some of our NYC Benefits & Perks

• Fully-covered medical, dental, and vision insurance from your first day
• Equity for all employees, 401(k) + matching, commuter benefits
• Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
• Yoga, pilates, soccer league, wellness classes
• Wide-ranging opportunities to volunteer and make an impact in local communities
• Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
• Awesome Riskified gifts and swag!

In the News

• Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut
• Fortune Magazine: Riskified named Best Workplaces in New York for 2022
• The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer
• Globes: Riskified is among Israel’s fastest growing companies
• TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site
• CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

New York