Enterprise Account Manager

Nbcuniversal Media, LLC; Minneapolis (MN); Remote; USD 60,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Enterprise Account Manager to drive account management strategies for core sports. This fully remote role offers the chance to collaborate across teams, enhance customer experiences, and manage key enterprise accounts in Baseball, Softball, and Hockey. With a focus on revenue growth and best practices, you will play a crucial role in shaping the future of sports management. Join a company that values community impact and employee development, and be part of an exciting transition as it evolves into a new entity. This is an opportunity to make a significant impact in a vibrant and supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Leave

Tuition Reimbursement

Employee Discounts

Qualifications

• 4+ years of experience in SAAS Account Management.
• Strong knowledge of the sport landscape and customer service.
• Experience in developing account review plans.

Responsibilities

• Develop and execute enterprise account management strategies.
• Manage upselling and renewals for top sports accounts.
• Collaborate with cross-functional teams for strategic assets.

Skills

SAAS Account Management

Customer Service

Communication Skills

Problem Solving

Collaboration

Empathy

Education

College Degree or Equivalent Experience

Tools

Salesforce

Job description

• Business Segment: SpinCo DTC Sports & Entertainment

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

NBC Sports Next is hiring an Enterprise Account Manager, who will be a key driver and resource in developing, managing, and executing its enterprise account management and sport vertical strategy for the core sports of Baseball, Softball and Hockey or Soccer and Lacrosse. This professional will work cross-functionally with the sales, product development, safety, and marketing teams to manage, upsell, secure renewals, and create a high-level customer experience across their portfolio of enterprise accounts. This person will have an eye on revenue and driving best-in-class account management practices across their owned accounts to create value for our sport vertical partners.

Job Duties

• Collaborate across business functions to develop, establish, and execute the company’s enterprise account management and sport vertical strategy.
• Own a book of business that includes the top baseball, softball, and hockey enterprise accounts
• Provide consultative feedback and advice to help create the best possible experience for our customers and their entire organization
• Liaise with the product development, safety, and marketing teams to ideate and create strategic account management assets
• Hold regular account reviews and promote adoption of all SportsEngine services
• Other duties as assigned

Qualifications

Basic Requirements

• 4+ years of experience in SAAS Account Management, and a track record as a leader, collaborator, and innovator.
• Demonstrated experience in delivering value and superior customer service.
• Strong knowledge of the sport landscape inclusive of trends unique to the USOPC and NGB’s, SafeSport and Risk Management, tier one sport revenue verticals.
• Experience in developing account review plans and presentations.
• Strong communication skills, with the ability to articulate clearly and effectively.
• Willingness to travel to engage prospects and partners.
• Naturally curious, positive, and enthusiastic.
• Empathetic, solutions oriented and a true passion to service customers.
• A self-starter and problem solver, a team player.
  
  Desired Characteristics
  
• College degree or equivalent experience
• Experience in a matrixed organization and collaborating across key cross-functional roles that can include Strategic Planning, Business Development, Content, Project, and Product Management.
• Proficiency with Salesforce, or similar CRM experience, is a plus

Additional Requirements:

Willingness to travel and work overtime, and on weekends with short notice (if applicable)

Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
  
  Compensation: $60,000 - $75,000Base + 43%Sales Incentive Comp target

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [emailprotected] .

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to SpinCo in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.

For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.