Enterprise Account Manager

NBCUniversal; Minneapolis (MN); Remote; USD 60,000 - 75,000; Full time

Job summary

NBCUniversal is seeking an Enterprise Account Manager to drive account management and strategy for baseball and softball. This fully remote role involves collaboration with various teams to enhance customer experience and manage key accounts effectively. The ideal candidate will have a strong background in SAAS, excellent communication skills, and a passion for customer service.

Benefits

Medical, dental and vision insurance

401(k)

Paid leave

Tuition reimbursement

Variety of discounts and perks

Qualifications

• 4+ years of experience in SAAS Account Management.
• Experience in delivering value and superior customer service.
• Strong communication skills and willingness to travel.

Responsibilities

• Develop and execute enterprise account management strategy.
• Own a book of business with top baseball and softball accounts.
• Conduct regular account reviews and promote service adoption.

Skills

Customer Service

Communication

Collaboration

Problem Solving

Education

College degree or equivalent experience

Tools

Salesforce

Job description

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Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Job Description

NBC Sports Next is hiring an Enterprise Account Manager, who will be a key driver and resource in developing, managing, and executing its enterprise account management and sport vertical strategy for the core sports of Baseball and Softball. This professional will work cross-functionally with the sales, product development, safety, and marketing teams to manage, upsell, secure renewals, and create a high-level customer experience across their portfolio of enterprise accounts. This person will have an eye on revenue and driving best-in-class account management practices across their owned accounts to create value for our sport vertical partners.

Job Duties

1. Collaborate across business functions to develop, establish, and execute the company’s enterprise account management and sport vertical strategy.
2. Own a book of business that includes the top baseball, softball enterprise accounts.
3. Provide consultative feedback and advice to help create the best possible experience for our customers and their entire organization.
4. Liaise with the product development, safety, and marketing teams to ideate and create strategic account management assets.
5. Hold regular account reviews and promote adoption of all SportsEngine services.
6. Other duties as assigned.

Qualifications

Basic Requirements

• 4+ years of experience in SAAS Account Management, and a track record as a leader, collaborator, and innovator.
• Demonstrated experience in delivering value and superior customer service.
• Experience in developing account review plans and presentations.
• Strong communication skills, with the ability to articulate clearly and effectively.
• Willingness to travel to engage prospects and partners.
• Naturally curious, positive, and enthusiastic.
• Empathetic, solutions oriented and a true passion to service customers.
• A self-starter and problem solver, a team player.

Desired Characteristics

• College degree or equivalent experience.
• Experience in a matrixed organization and collaborating across key cross-functional roles that can include Strategic Planning, Business Development, Content, Project, and Product Management.
• Proficiency with Salesforce, or similar CRM experience, is a plus.
• Strong knowledge of the sport landscape inclusive of trends unique to the USOPC and NGB’s, SafeSport and Risk Management, tier one sport revenue verticals.

Additional Requirements

• Willingness to travel and work overtime, and on weekends with short notice (if applicable).
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Compensation: $60,000 - $75,000 Base + 43% Sales Incentive, with a target.