Enterprise Account Manager

Matillion; Manchester (NH); On-site; USD 60,000 - 100,000; Full time

Job summary

Matillion, the Maia AI Data Automation platform, is seeking an Account Manager to own a portfolio of existing customers. You’ll convert flexible, no-contract billing into committed annual agreements and revive at-risk accounts to healthy, growing ones.

This is a business-first role where you must balance technical fluency with a keen eye on value and risk to guide conversations. You’ll run your own book, decide where to invest time, and know when escalation is needed.

Qualifications

• Experience managing enterprise accounts.
• Ability to read customer usage and translate into value.
• Strong communication and negotiation skills.

Responsibilities

• Own a portfolio of existing Matillion customers.
• Convert customers to annual agreements and reduce churn.
• Identify and salvage at-risk accounts and grow healthy ones.
• Balance technical conversations with business outcomes and risk.

Skills

Account management

Customer success

Sales

Technical fluency

Tools

CRM software

Job description

Are you ready to shape the future of data?

Matillion is the company behind Maia, the AI Data Automation platform.

In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster.

We started in Manchester and now we're global - with teams across the UK, US and India.

We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We're here to make a dent in the universe bigger than ourselves. And we're looking for people who want to be part of it.

About the role

Most Account Managers present options. You close them.

You'll own a portfolio of existing Matillion customers with two clear objectives: convert customers on flexible, no-contract billing into committed annual agreements, and turn struggling or at-risk accounts back into healthy, growing ones. This is a business-first role - you need enough technical fluency to hold a credible conversation about the product, but success comes from reading a customer's usage, value, and risk profile, and knowing exactly how to act on it. You'll run your own book, make the call on where your time goes, and know when an account needs your full attention versus when it needs an escalation.