Enterprise Account Director

Weareunicorn; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Weareunicorn is seeking a seasoned Senior Customer Success professional to own and grow a portfolio of strategic accounts across the United States in a fully remote role.

You will lead retention, identify upsell opportunities, and manage renewals in collaboration with the Customer Success team, driving cross-functional engagement with sales and product to deliver measurable business impact.

Qualifications

• 6+ years in Customer Success, Account Management, or Sales in SaaS.
• Strong written and oral communication; excellent listening.
• Proven sales and persuasive skills.
• Self-motivated with a tech-savvy mindset.
• Care for clients and a 24/7 support ethos.
• Experienced negotiating contracts and legal discussions.
• Strategic thinker with solid time management.

Responsibilities

• Own a portfolio of existing accounts and drive retention and growth.
• Identify upsell and cross-sell opportunities.
• Own renewals in collaboration with Customer Success.
• Succeed in a team-selling environment for account penetration.
• Forecast monthly and quarterly performance.
• Negotiate deals at executive levels, including C-suite.
• Participate in onboarding through Business Review meetings.
• Understand customer needs and set goals to drive business impact.
• Analyze stakeholder mapping to optimize touchpoints.
• Lead renewal strategy to hit commercial targets.
• Ensure customer success is recognized across stakeholders and reach NPS.
• Create customer stories and testimonials with marketing.
• Monitor market trends to align with product roadmap.

Skills

Customer Success

Account Management

Sales

SaaS

Communication

Negotiation

Strategic thinking

Time management

Project management

Job description

Funding Journey: Series E $500m

Locations: United States (Fully Remote)

Job Summary

The#1 platformthat brings everything marketing and customer engagement teams need in one place so they can reach their peak potential andbecome unstoppable. Data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

What You Will Do

Own a portfolio of existing accounts and take responsibility for their retention and growth.

Identify upsell and cross-sell opportunities within existing accounts.

Proactively own renewals in accounts in cooperation with the Customer Success team.

Succeed in a team-selling environment for maximum account penetration and coverage.

Consistently forecast monthly and quarterly performance.

Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations.

Participate in meetings with key stakeholders, starting from onboarding kick-off to Business Review meetings.

Discover the strategic needs and direction of the customers, setting goals and objectives with the customer that will enable the teams to drive business impact.

Analyze stakeholder mapping and set an overall strategy to capture the right frequency in touchpoints.

Take ownership of renewal success and strategy to achieve key commercial/contractual targets.

Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets ensuring the best customer experience and success recognition.

Achieve customer advocacy goals with the marketing team through success stories and testimonials.

Monitor market trends and industry analysis to nurture key stakeholders aligned with our product and strategic roadmap execution.

Experienced Required

6+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.

Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!

Proven track record of using sales and persuasive skills.

To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.

To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support.

Passion for testing, measuring, and improving outreach and follow-up effectiveness.

Strong communication skills in both writing and speaking.

High sense of responsibility and accountability.

A strategic thinker with excellent project and time management skills.

Experience negotiating and navigating contracts and legal discussions.

Thrives in a fast-paced, high-growth, rapidly changing environment.

Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.

Strong presentation skills, with a high degree of comfort with both large and small audiences and various levels of management (senior marketing executives, IT management, database administrators, and data scientists).

Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.

Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required.

The Application Process

Unicorn Screening Call

HR Video Call

Role Play and Case Study

CRO Call