Account Manager

Weareunicorn; United States; Hybride; USD 65 000 - 105 000; Plein temps

Résumé du poste

Weareunicorn is expanding in the United States and seeks a Customer Success Manager to champion onboarding, adoption, and long-term partnerships with our US partners. You’ll work closely with the CEO and leadership to validate impact and guide growth in the frontline care sector.

This hands-on, high-impact role requires exceptional relationship-building, clear communication, and a proactive approach to delivering outstanding customer experiences and driving renewal opportunities.

Qualifications

• Strong relationship-building and communication skills.
• Proactive problem-solver with a growth mindset.
• Experience in high-growth VC-backed startups is preferred.

Responsabilités

• Onboard new US partners, remotely or in person, ensuring smooth implementation.
• Drive product adoption through training and feedback sessions with users.
• Cultivate strong partnerships with frontline workers and executives.
• Lead pilot evaluations, collect benchmark data, and report impact to stakeholders.
• Identify and pursue opportunities for account expansion, renewals, and long-term contracts.
• Represent the voice of the customer to inform product development and GTM strategy.
• Contribute to building CS processes and playbooks for the US market.

Connaissances

Relationship building

Communication skills

Proactive approach

Attention to detail

Growth mindset

Impact focus

Startup experience

Description du poste

Funding Journey:Venture-backed, supported by leading technology investors and entrepreneurs, including founders of several globally recognised technology businesses.

We're partnering with a fast-growing, mission-driven AI company building technology designed to transform how frontline organisations operate.

Their AI platform is already used by 100,000+ frontline workers, helping professionals automate time-consuming administrative work including note-taking, live interpretation and phone calls, allowing them to spend more time supporting the people who need them.

Following strong adoption, the business is now investing heavily in its US expansion and building out its commercial team on the East Coast.

This is an opportunity to join while the US go-to-market organisation is still relatively early, giving you significant exposure to senior leadership and the chance to directly influence how the commercial function develops.

Job Summary

We’re seeking a passionate and driven Customer Success Manager to champion our exciting expansion into the United States with our innovative platform. Working closely with an elite team and the CEO, this pivotal role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey. You will be at the forefront of ensuring our US partners realize the full value of our product, fostering strong relationships and driving adoption within key accounts.

We provide an AI-powered tool, already used and loved by thousands of frontline caseworkers in the UK, designed to significantly reduce administrative burden for frontline workers across various fields. This is a hands-on and high-impact role where you will be responsible for onboarding new partners, driving product adoption, project managing delivery, identifying and executing on opportunities for growth. You’ll be crucial in validating our impact in the US and building the foundation for long-term partnerships, all while helping the frontline care sector drastically improve its delivery of care.

Role

Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation.

Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users

Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter.

Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of our product. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be.

Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals.

Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy.

Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market.

Experience:

Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections.

Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations

A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight

Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You’re ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience

An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly.

A Genuine Passion for Impact: You are truly motivated by the opportunity to make a positive difference in the frontline care sector.

Startup Experience: 2 - 4 years in a high-growth VC-backed startup.

Success looks like:

Achieving high levels of product adoption and engagement within our initial US partner organizations.

Building strong, long-lasting relationships with key stakeholders.

Successfully identifying and securing account renewals and expansion opportunities.

Providing valuable customer insights that inform our US market strategy and product development.

Contributing to the development of a strong customer success function in the US.

The Application Process

The interview process is designed to give both sides plenty of opportunity to understand the role, team and long-term opportunity:

Intro Call with Unicorn

Stage 1:Initial screening call with the Talent team

Stage 2:Scenario-based interview with GTM leadership

Stage 3:Live sales role-play with the hiring manager

Stage 4:Final-stage interview with the CEO

The business is accepting applications on a rolling basis with no fixed closing date.