ENT Practice Operations Director

UPMC; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

UPMC Otolaryngology in Pittsburgh seeks a Senior Practice Manager to lead daily operations of a high-volume ENT clinic and ensure efficient workflows and exceptional patient experiences.

The role partners with physicians and leadership to optimize practice performance, develop staff, manage budgets, and drive patient access and satisfaction across multiple locations with travel as needed.

Responsibilities

• Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers.
• Supervise and oversee practice budgets.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Serve as liaison to various UPMC departments and resources.
• Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.
• Develop strategic plans for practices.
• Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
• Ensure compliance with all UPMC policies and procedures.
• Communicate effectively with staff, physicians and peers through oral and written communications.
• Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
• Assist in physician relations as necessary.
• Maintain knowledge initiatives as it relates to the operation of the practices.
• Oversee and assist in the recruitment of staff and new practices.
• Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

Job description

UPMC Otolaryngology in Pittsburgh seeks a Senior Practice Manager to lead daily operations of a high-volume ENT clinic and ensure efficient workflows and exceptional patient experiences.

The role partners with physicians and leadership to optimize practice performance, develop staff, manage budgets, and drive patient access and satisfaction across multiple locations with travel as needed.