Regional Operations Director

Sfenta; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Sfenta is looking for a Regional Director of Operations based in Miami, Florida. This position is accountable for driving operational consistency and performance across multiple ENT care centers. The ideal candidate will lead teams, monitor KPIs, and implement strategic initiatives to enhance patient care.

Key qualifications include a Bachelor's Degree, substantial experience in healthcare management, and a proven ability to improve operational performance. Join our dynamic team and contribute to excellence in patient care.

Qualifications

• 5–7 years in multi-site healthcare management, preferably in ENT or specialty practices.
• Proven record of operational performance improvement.
• Strong leadership skills in managing multi-location teams.

Responsibilities

• Implement standard workflows, SOPs, and policies across all sites.
• Monitor KPIs including patient satisfaction and revenue.
• Recruit, train, and coach Practice Managers.

Skills

Operational performance improvement

Leadership of multi-location teams

Strong analytical skills

Communication skills

Organizational skills

Education

Bachelor's Degree

Master's Degree

Job description

At Florida ENT Associates, our commitment lies in delivering exceptional patient care while prioritizing the satisfaction of our team members. We strive to attract and retain the industry's finest talent—individuals who are passionate about their roles and driven to effect meaningful change in a dynamic healthcare landscape. Explore our career opportunities below and become part of our dedicated team!

An Equal Opportunity Employer and Drug Free Workplace

Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations.

Scope & Focus

• Scope: Multi-site management (5–15+ care centers or service lines)
• Focus Areas: Operational standardization, performance management, growth enablement, and people leadership
• Reports To: Vice President of Operations
• Direct Reports: Practice Managers, Supervisors, and select administrative leaders

Key Responsibilities

• Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives.
• Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses.
• Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities.
• Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team.
• Conduct monthly site audits for compliance, facility standards, and patient safety readiness.

Leadership & People Development

• Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness.
• Daily: Site-level huddles driven by Practice Managers
• Weekly: Regional review meetings focused on performance metrics and issue resolution
• Monthly: Regional scorecard reviews with VP of Operations
• Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives.

Physician Relationship Management

• Serve as primary liaison between operational leadership and physicians.
• Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers.
• Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers.
• Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards.

Strategic Execution & Growth

• Lead operational rollout of new services, technologies, and acquisitions within assigned region.
• Partner with Business Development on due diligence, onboarding, and implementation phases of new practices.
• Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption.
• Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up.
• Enforce safety, facility, and quality standards through structured checklists and site visit programs.
• Lead remediation of audit findings and maintain readiness for internal or external inspections.

MSO & Cross-Functional Collaboration

• Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations).
• Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.).
• Cascade enterprise communications and ensure field readiness for new initiatives.

Qualifications

• Bachelor’s Degree required; Master’s preferred.
• 5–7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred).
• Proven record of operational performance improvement and leadership of multi-location teams.
• Strong analytical, communication, and organizational skills.