ENT Patient Services Coordinator II

The Nemours Foundation; Wilmington (DE); On-site; USD 21,000 - 30,000; Full time

Job summary

Nemours is seeking a Patient Service Representative II for the Otolaryngology ENT division in Wilmington, DE. The role focuses on delivering service excellence, verifying patient demographic and financial data, and ensuring a smooth outpatient visit from arrival through check-out.

Key duties include greeting patients using AIDET, completing check-in/check-out, confirming referrals and authorizations, collecting co-pays, posting payments, and coordinating follow-up appointments while maintaining

Qualifications

• Minimum 3-6 months of job related experience.
• High School diploma or equivalent.
• Computer/typing skills required; EPIC experience preferred.

Responsibilities

• Greet and communicate with each patient and family using AIDET protocol.
• Complete outpatient check-in/check-out duties and related tasks.
• Verify demographics, insurance and patient information.
• Scan insurance cards and collect co-pays; reconcile payments.
• Schedule follow-up appointments and communicate status to patients.

Skills

Customer service

AIDET protocol

Data entry

Education

High school diploma

Tools

EPIC

Job description

Nemours is seeking a Patient Service Representative II for the Otolaryngology ENT division in Wilmington, DE. The role focuses on delivering service excellence, verifying patient demographic and financial data, and ensuring a smooth outpatient visit from arrival through check-out.

Key duties include greeting patients using AIDET, completing check-in/check-out, confirming referrals and authorizations, collecting co-pays, posting payments, and coordinating follow-up appointments while maintaining