Enrollment Technician

Cynet Systems Inc; Baltimore (MD); On-site; Full time

Job summary

A health services company is seeking a detail-oriented team member for a role in membership enrollment and billing. The position involves ensuring accurate data management and effective communication with internal and external customers. Candidates should have a high school diploma or GED, and billing or data experience is preferred. The role is ideal for individuals who thrive in fast-paced environments and can manage multiple priorities.

Qualifications

• Must have less than one year experience in related fields.
• Effective communication and customer service skills required.
• Ability to adapt to rapidly changing priorities.

Responsibilities

• Verify enrollment status and resolve discrepancies.
• Complete monthly reconciliation processes.
• Coordinate with teams for member identification card processes.

Skills

Teamwork

Attention to Detail

Data Management

Customer Service

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Job Description:

Pay Range: $15hr - $20hr

Essential Functions:

• Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events.
• Complete monthly reconciliation process and resolve discrepancies.
• 25% Coordinate with the Account Installation team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited.
• Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level:

• High School Diploma or GED.

Experience:

• Less than one year experience in membership enrollment, member services, billing, claims operations, and/or data analysis.

Knowledge, Skills and Abilities:

• Must be able to work effectively in a team environment.
• Must be able to adapt swiftly to multiple and rapidly changing priorities.
• Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software.
• Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate client system.
• Must be able to use Microsoft Office, specifically Excel.
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.