Enrollment Support Specialist

ADP, Inc.; San Diego (CA); Remote; USD 30,000 - 34,000; Full time

Job summary

NewSchool of Architecture and Design is seeking an Enrollment Support Specialist for full-time remote work in San Diego, CA. You will be the first point of contact for prospective students, answering inquiries, qualifying leads, and arranging smooth handoffs to Enrollment Specialists.

Responsibilities include managing the admissions inbox, handling calls, scheduling campus tours, and maintaining lead data in the CRM.

Qualifications

• Bachelor's Degree required.
• 1–2 years of high-volume customer service, inside sales, or higher education admissions.
• Working knowledge of CRM software, Element 451, preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Respond to new student inquiries via phone, email, and web forms.
• Conduct discovery calls to identify program interest, background, and motivation.
• Perform warm transfers to Enrollment Specialists in real time.
• Schedule follow-up consultations, detailed calls, or campus tours when needed.
• Manage the general Enrollment email inbox and SLA-compliant responses.
• Serve as primary operator for the admissions phone line.
• Log all interactions and lead status in the CRM (Element451/Risely.AI).
• Coordinate campus tour schedules and ensure a smooth visitor experience.
• Follow up on no-show inquiries to reschedule and maintain funnel health.
• Prepare and maintain weekly progress and conversion reports.
• Maintain knowledge of programs, processes, and policies at NewSchool.
• Use professional communication daily with students via in-person, phone, email, and text.

Skills

First responder

Active listening

Organization

Time management

Communication

Education

Bachelor's Degree

Tools

Element 451

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Intern San Diego, CA, US

15 days ago Requisition ID: 1060

Salary Range: $22.00 To $25.00 Hourly

Report To: Director of Enrollment and Marketing

Job Type: Full-Time, Nonexempt

Salary: $22 - $25 per hour

GENERAL SUMMARY

The Enrollment Support Specialist serves as the face and voice of NewSchool of Architecture and Design. As the primary point of contact for all prospective students, this role is critical in creating a stellar first impression. You will be responsible for the "first touch" - rapidly responding to new inquiries, qualifying leads through intentional conversation, and ensuring a seamless transition to our Enrollment Specialists to help students begin their design journey.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as the "first responder" to all new student inquiries (leads) via phone, email, and web forms.
• Conduct initial discovery calls to screen prospective students, identifying their program of interest, educational background, and motivation.
• Execute "warm transfers" by connecting qualified leads directly to an Enrollment Specialist in real-time.
• In cases where an Enrollment Specialist is unavailable, proactively use staff booking links to schedule follow-up consultations, detailed calls, or campus tours.
• Monitor and manage the general Enrollment email inbox, ensuring all inquiries receive a professional response within established SLAs.
• Serve as the primary operator for the general admissions phone line, providing accurate information or routing callers to the appropriate department (Financial Aid, Registrar, etc.).
• Maintain a high level of energy and brand alignment in every interaction, reflecting the creative and professional culture of NewSchool.
• Accurately log all interactions and lead status updates within the CRM (Element451/Risely.AI).
• Coordinate and manage the calendar for campus tours, ensuring the visitor experience is organized and confirmed.
• Follow up with "no-show" inquiries to reschedule and maintain the top-of-funnel pipeline.
• Prepare and maintain progress, conversion, and related reports on a weekly basis.
• Maintain a high-level knowledge of current programs, processes, and policies at NewSchool; understand the higher education landscape and be able to compare and contrast NewSchool to competitor institutions.
• Utilize professional communication skills on a daily basis while conversing with students in person, on the phone and when corresponding by email and text.

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor's Degree required.
• 1-2 years of experience in high-volume customer service, inside sales, or higher education admissions. Working knowledge of CRM software, Element 451, preferred
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Must possess confident telephone presence
• Excellent verbal, written, and interpersonal communication skills
• Ability to stay organized, prioritize, and goal oriented while working in a fast-paced environment
• Must be self-motivated and able to work effectively in a team environment
• Must possess effective time management skills, sense of urgency, and ability to plan and prioritize daily activities

WORK ENVIRONMENT

This is a fully remote position. Work is performed in a home office setting and requires the ability to operate a computer and maintain high-level digital communication for six to eight hours daily. The role requires sitting or standing at a desk for extended periods. Candidates must provide a dedicated, quiet workspace free from distractions and maintain reliable high-speed internet access to ensure seamless connectivity with the team and prospective students.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.