Enrollment Strategy & Process Analyst
The University of North Carolina
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Job summary
UNC Greensboro seeks a Business Analyst for Enrollment Management to drive day-to-day development of business and functional requirements, supporting student success and enrollment initiatives. You will document processes, collaborate with staff, architects, developers, and vendors to shape work requests and assist in testing and reviewing technical solutions.
The role emphasizes communication across functional areas, roadmap development, and coordinating technology resources to meet strategic
Qualifications
- Master’s with 1–2 years experience or Bachelor’s with 2–4 years experience.
- ECBA/CCBA/CBAP certification and/or equivalent strongly desired.
- Experience with student modules in Ellucian Banner (or other SIS) strongly desired.
- Proficiency with Microsoft Office (Word, Excel, Visio, PowerPoint).
- Experience working independently and in groups.
- Familiarity with ServiceNow, Google Docs, and Teams.
Responsibilities
- Act as liaison between platform teams, functional area staff, and vendor representatives.
- Consult with staff to identify technology to support business needs.
- Coordinate meetings to scope work and document requirements.
- Assist in creating and prioritizing technology requests and roadmaps.
- Develop and maintain Enrollment Management data for strategic planning.
- Document and improve area processes and area roadmaps.
- Write test plans and assist with testing and quality reviews.
- Ensure adherence to divisional policies and procedures.
Skills
Education
Tools
Job description
Functional Title Business Analyst for Enrollment Management
Position Type
Position Type Staff
Position Eclass
Position Eclass EP - EHRA 12 mo leave earning
University Information
Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
Enterprise Application Development and Delivery teams plan, integrate, and support IT services that are essential to University business functions. Our work includes planning and managing resources to deliver outcomes aligned with University strategic goals. The technical capabilities we support include platforms for digital workflows, ERP , digital engagement, and IT service management.
Position Summary
The Business Analyst for Enrollment Management will lead day-to-day development of business and functional requirements for technical work, primarily supporting student success and enrollment management initiatives. This position will also help document and revise existing business processes so that they are efficient and utilize campus technologies effectively.
The BA works with staff in functional areas in enrollment management and student success as well as architects, systems analysts, and developers to help qualify and shape work requests so that priority and effort are accurately evaluated and appropriate resources are scheduled for timely delivery of high quality IT solutions. The BA also assists clients in the testing and review of technical solutions delivered by platform teams.
The BA works with a variety of software development lifecycle and project management approaches to help the University achieve strategic goals.
Minimum Qualifications
- Mid-career with Masters and 1-2 yrs experience or Bachelors and 2-4 yrs experience or equivalent combination of education/experience.
Preferred Qualifications
- ECBA , CCBA , or CBAP certification (or equivalent) strongly desired.
- Experience with student modules in Ellucian Banner (or other SIS system) strongly desired.
- Proficiency with Microsoft Office applications – especially Word, Excel, Visio, PowerPoint.
- Experience working independently and in groups.
- Familiarity with ServiceNow, Google Docs, Teams.
Recruitment Range
Recruitment Range Salary commensurate with experience
Org #-Department
Job Open Date
Job Open Date 05/19/2026
For Best Consideration Date
For Best Consideration Date 05/22/2026
Job Close Date
Open Until Filled Yes
FTE
FTE 1.000
Type of Appointment
Type of Appointment Permanent
If time-limited, please specify end date for appointment.
Number of Months per Year
Number of Months per Year 12
FLSA
FLSA Exempt
________________________________________________________________________________________________________________________
Percentage Of Time
Percentage Of Time 45
Key Responsibility
Functional area process support
- Act as liaison between platform teams, functional area staff, and vendor representatives.
- Consults with functional area staff recommending supported technology that can be applied to area business needs.
- Coordinates meetings between technical and functional area resources to scope work.
- Helps functional area staff make technology requests through the appropriate channels (support, self-service, work request).
- Contribute to development and maintenance of strategic roadmap representing functional area business needs.
- Works with functional area leadership to identify initiatives that require technology resources so that they can be qualified and prioritized.
- Maintains data in Enrollment Management portfolio used to generate the area roadmap.
- Assist Enrollment Management staff in establishing and documenting area processes.
- Collects and organizes area business process documentation.
- Identifies missing or low maturity technology-dependent business processes and makes recommendations for process improvements.
Percentage Of Time 30
Key Responsibility
Demand qualification and shaping
- Perform discovery, fact-finding, and current state analysis needed to qualify work requests.
- Creates impact analysis
- Documents functional / business requirements.
- Collects technical requirements.
- Assesses and records risk, impact, size of effort.
- Demonstrates competency handling discovery for work requests of large complexity, cost, priority, and strategic importance.
- Create cost and resource plans for work requests.
- Research resource roles needed for technical tasks.
- Identify additional funding needed for purchase of additional assets (software, hardware).
- Guide additional asset purchases through appropriate review and approval processes (pre-purchase review, security review, etc.).
- Routes work to technical platform team backlogs or to Enrollment Management portfolio group for project prioritization.
- Identifies type of work based off qualifying criteria (feasibility, alignment, complexity, scope of impact, cost).
- Aid in the creation of detailed work breakdowns.
- Creates project tasks in consultation with project managers.
- Creates agile stories in consultation with technical team leads.
Percentage Of Time 20
Key Responsibility
Project process support
- Write test plans, and test cases.
- Identify and document functional area processes associated with systems changes.
- Identify and document technical dependencies.
- Contribute to testing process and overall strategy.
- Coordinate with technical teams and functional areas to confirm completion of test plans.
- Assist with execution of test plans, user acceptance testing and quality reviews.
- Assess effectiveness of testing process and identify and implement improvements.
Percentage Of Time 5
Key Responsibility
Divisional policies, procedures and job requirements
- Follow all Divisional policies and procedures as they relate to your job.
- Adhere to the attached Divisional defined requirements as they relate to your job responsibilities regarding SLA’s, Security, and Asset Management.
ADA Checklist
R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).
Physical Effort
Physical Effort Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Hearing - F, Talking - F, Sitting - F
Work Environment Inside - C
Required Documents
Required fields are indicated with an asterisk (*).
- * Please indicate how you learned of the vacant position for which you are applying:
- UNCGjobsearch Website
- Greensboro News & Record
- Carolina Peacemaker
- Other Newspaper
- The Chronicle of Higher Education
- Inside Higher Ed
- Other Professional Journal
- NCWorks.gov
- UNC System Job Board
- Other Online Job Board
- Personal Networking
- Other
- * Other: Please list
(Open Ended Question)
- * Are you eligible to work in the United States without sponsorship?
- Yes
- No
- * Will you now or in the future require visa sponsorship for employment at the University of North Carolina in Greensboro?
- Yes
- No
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