Enrollment Specialist - HUD

Care For the Homeless; New York (NY); On-site; USD 50,000 - 61,000; Full time

Job summary

Care For the Homeless is seeking an Enrollment Specialist to guide clients through intake and enrollment, collecting and verifying eligibility documents for HUD and program requirements.

The role enrolls individuals in health insurance, public benefits, and connects them to housing, healthcare, and resources, with a focus on stability and selfsufficiency. Bilingual skills are highly valued to serve diverse communities.

Qualifications

• Bachelor’s degree required in social services or related field.
• Minimum 2 years in housing services, case management, or similar.
• Experience serving vulnerable populations and working with diverse communities.

Responsibilities

• Carry out enrollment tasks in line with policies and program requirements.
• Collaborate with team, leadership, and external partners to meet program goals.
• Maintain accurate documentation and reporting for funders and standards.
• Assist clients with enrollment in health insurance, public assistance, and entitlements.
• Support clients in applying for housing, healthcare, and community resources.
• Manage caseload of up to 25 clients with timely enrollment in programs.

Skills

Organizational skills

Communication skills

Case management

Crisis response

Bilingual English/Spanish/French

Education

Bachelor’s degree in Social Work, Human Services, Public Administration, or related field

Tools

Electronic Health Records (EHR) systems

Job description

The Enrollment Specialist assists clients through the intake and enrollment process, ensuring eligibility documentation is collected and verified in alignment with HUD and program requirements. This role is responsible for enrolling individuals in health insurance, disability assistance, and public benefits programs, as well as connecting them to housing, healthcare, and community resources. The Enrollment Specialist also helps clients apply for supportive services such as cash assistance, SNAP, and other benefits to promote stability and self-sufficiency. The ideal candidate will have experience in client services, case management, or social services, with strong organizational and communication skills and a commitment to supporting vulnerable populations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Carry out assigned responsibilities in alignment with organizational policies, procedures, andgoals.
• Collaborate with team members, leadership, and external partners to support programobjectives.
• Maintain accurate documentation and reporting as required by funders, regulations, andinternal standards.
• Support clients/customers by providing quality services, resources, and follow-up as appropriateto the role.
• Participate in meetings, trainings, and professional development opportunities as directed.
• Ensure compliance with confidentiality, safety, and ethical guidelines in all tasks.
• Manage a caseload of up to 25 or more clients, ensuring timely and accurate enrollment intoprograms. Assist clients in applying for and maintaining health insurance, public assistance,disability benefits, and other entitlements.
• Collect and verify all required eligibility documentation in compliance with HUD and agencystandards.
• Perform other related duties and responsibilities as assigned; specific duties may be modified orexpanded to meet evolving organizational needs.

JOB QUALIFICATIONS

Education:

• Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field

Experience:

• Minimum of 2 years of experience in housing services, case management, or a similar role.
• Previous experience providing services and exercising leadership in a culturally andlinguistically diverse setting, with demonstrated success.
• Prior experience in a health care setting, preferably FQHCs, strongly preferred.
• Knowledge of HUD regulations and experience with HUD-funded programs (preferred).
• Proficiency in using Electronic Health Records (EHR) systems or housing managementsoftware.
• Excellent organizational and communication skills.
• Ability to work effectively with a diverse population.
• Strong problem-solving skills and ability to respond to crises.
• Knowledge of HUD regulations and experience with HUD-funded programs (preferred).

Pay: $55,000

Languages:

• Bilingual English/Spanish/French strongly preferred.