Senior Care Coordinator

Care For the Homeless; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

Care For the Homeless is seeking a Senior Care Coordinator in New York to oversee client services, coordinate a team of Care Coordinators, Enrollment Specialists, and Housing Specialists, and ensure HUD compliance across housing programs.

The role includes leading quality improvements, managing up to 25+ clients, and engaging in field/home visits to secure suitable housing for vulnerable populations in NYC and surrounding areas.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Public Administration, or related field (preferred).
• Minimum of 5 years of experience in social services, case management, or a similar role.
• 3-5 years management and progressive leadership experience in healthcare or related field.
• Knowledge of HUD regulations and experience with HUD-funded programs (preferred).

Responsibilities

• Conduct assessments and program intakes for rapid re-housing services.
• Ensure data is accurate and complete and that all required accompanying documentation is collected.
• Update case notes in electronic case management system in a timely manner.
• Participate in the intake and orientation process of new program participants.
• Provide direct case management services in the office and on field/home visits.
• Advocate for housing and assist clients to find suitable housing across NYC and surrounding areas.
• Work with community housing specialists to identify suitable housing and conduct housing inspections.
• Mediate landlord-tenant disputes and maintain positive landlord relationships.
• Develop and update housing stability plans to obtain or maintain permanent housing.
• Manage a caseload of up to 25+ clients and provide oversight to Care Coordinators, Enrollment Specialists, and Housing Specialists.

Skills

Strong organizational skills

Leadership and supervision

Case management

Problem-solving

Compassion and empathy

Communication skills

Ability to work independently

Confidentiality

MS Office proficiency

Education

Bachelor’s degree in Social Work, Human Services, Public Administration, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The Senior Care Coordinator oversees the coordination of client services within the healthcare facility, managing a team of Care Coordinators, Enrollment Specialists, and Housing Specialists. This role involves ensuring compliance with HUD regulations, optimizing resource utilization, and leading quality improvement initiatives. The ideal candidate will have a strong background in social services, case management, or a related field, along with leadership experience and a passion for helping vulnerable populations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct assessments and program intakes for individuals seeking rapid re-housing services.
• Ensure data is accurate and complete and that all required accompanying documentation iscollected.
• Update case notes in electronic case management system in a timely manner.
• Participate in the intake and orientation process of new program participants.
• Provide direct case management services in the office and on field/home visits.
• Provide hands-on assistance to enable clients to find suitable housing, including accompanyingclients to apartment viewings and conducting neighborhood research throughout NYC andsurrounding areas.
• Advocate on behalf of the veteran with landlords and brokers to overcome any issues orchallenges to securing suitable housing.
• Work collaboratively with community housing specialists to identify suitable housing.
• Conduct housing inspections for identified units prior to financial assistance being requested.
• Mediate household and/or landlord-tenant disputes that threaten housing stability. Serve aspoint-of-contact for landlords and maintain positive landlord relationships;
• Conduct assessments and program intakes for individuals seeking rapid re-housing services.
• Develop and update housing stability plans to assist participants to obtain or maintainpermanent housing. Identify household’s strengths, needs, abilities, and preferences.
• Utilize a variety of interventions to assist participants with overcoming barriers to housingstability, including increasing income and benefits.
• Manage a caseload of up to 25 or more clients, ensuring high-quality support and timelyservices.
• Provide oversight and guidance to Care Coordinators, Enrollment Specialists, and HousingSpecialists.
• Work collaboratively with community housing specialists to identify suitable housing.
• Perform other related duties and responsibilities as assigned; job tasks and responsibilities maybe modified or expanded to meet organizational needs.

JOB QUALIFICATIONS

Education:

• Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field(preferred).

Experience:

• Minimum of 5 years of experience in social services, case management, or a similarrole.
• 3-5 years management and progressive leadership experience in healthcare orrelated field.
• Knowledge of HUD regulations and experience with HUD-funded programs(preferred).

Skill Required

• Strong organizational skills need to manage diverse responsibilities and provide servicesat various sites
• Ability to establish and maintain effective working relationships with colleagues, clientsand contracted providers of health care services
• Ability to plan, organizes, implement, and evaluate needs assessments; action plans;and professional development activities
• Apply problem-solving skills to resolve issues or concerns regarding health education.
• Compassion/understanding/desire to work with homeless individuals.
• Excellent oral and written communication skills needed to provide counseling to clients,document case work and provide training
• Ability to work independently and within a team environment
• Ability to adhere to confidentiality guidelines, deadlines and reporting requirements
• Extremely proficient in Microsoft Office Suite; employee is willing and able to:
• Create, edit, and interpret charts, tables and spreadsheets (via Microsoft Excel).
• Effectively manage, filter and sort data (via Microsoft Excel).
• Create well-organized documents and outlines (via Microsoft Word).
• Manage mailbox and calendar (via Microsoft Outlook)

Pay:

$80,000

Languages:

• Bilingual English/Spanish/French strongly preferred.