Enrollment Specialist (Bilingual English/Spanish) - Remote

Inland Empire Health Plan; United States; Remote; USD 63,000 - 70,000; Full time

Job summary

A leading healthcare organization is seeking a Bilingual Enrollment Specialist to assist uninsured individuals with application processes for state health programs. This role involves conducting sales calls, providing customer service, and ensuring candidates meet eligibility requirements. With comprehensive benefits and opportunities for career advancement, this position is ideal for someone with a strong background in customer service and sales.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Flexible Spending Account for health care and childcare

Access to a state-of-the-art fitness center on-site

Qualifications

• Minimum of three years in sales, telemarketing, or customer service.
• Certification from Covered California required within six months.

Responsibilities

• Assist uninsured individuals with application processes.
• Conduct inbound and outbound sales calls for enrollment assistance.
• Document all interactions in the CRM database.

Skills

Customer Service

Bilingual Proficiency

Education

High School diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $30.57/hour
- Comprehensive benefits including medical, dental, and vision insurance
- Opportunities for career advancement and professional development
- Flexible Spending Account for health care and childcare
- Access to a state-of-the-art fitness center on-site
- Bilingual (English/Spanish) position with a focus on community outreach

What to Expect (Job Responsibilities):
- Assist uninsured individuals with application processes for Covered California and Medi-Cal
- Conduct inbound and outbound sales calls for enrollment assistance
- Provide excellent customer service during screening and application processes
- Qualify candidates by calculating household income and advising on necessary documentation
- Document all interactions in the Customer Relationship Management (CRM) database

What is Required (Qualifications):
- Minimum of three (3) years of experience in in-house sales, outbound sales, telemarketing, customer service, or outreach/enrollment
- High School diploma or GED required
- Certification from Covered California to conduct applications is mandatory within six (6) months of hire
- Bilingual proficiency in English and Spanish, with a passing score on a language assessment
- Valid California Driver's License preferred

How to Stand Out (Preferred Qualifications):
- Knowledge of Medi-Cal and Covered California eligibility and enrollment processes
- Expert understanding of state health programs and data entry skills
- Experience in a high-call-volume customer service environment
- Availability to work flexible hours including some weekends

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