Enrollment Specialist (Bilingual English/Spanish) - Remote

IEHP; Rancho Cucamonga (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

IEHP is seeking an Enrollment Specialist to assist uninsured individuals with application processes for Medi-Cal and Covered California. This role requires bilingual proficiency in English and Spanish, a commitment to quality service, and offers competitive benefits including medical insurance and career development opportunities.

Benefits

Competitive salary

CalPERS retirement

On-site fitness center

Medical, Dental, and Vision Insurance

Disability and life insurance options

Career growth and professional development opportunities

Wellness programs and work-life balance initiatives

Flexible Spending Accounts for healthcare and childcare

Additional retirement options with matching

Pet care insurance

Qualifications

• Minimum of 3 years experience in sales, customer service, or outreach/enrollment roles.
• Bilingual proficiency assessment required for bilingual roles.
• Valid California Driver's License preferred.

Responsibilities

• Provide full-service application assistance to the uninsured.
• Screen for program eligibility and complete applications.
• Follow-up to ensure applications are processed.

Skills

Customer service

Bilingual proficiency

Data entry

Phone etiquette

Education

High School diploma or GED

Certification from Covered California

Job description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of the Enrollment Assistance Manager, the Enrollment Specialist is responsible for providing full-service application assistance to the uninsured, including screening for program eligibility, completing a Covered California or Medi-Cal application, and submitting the application to the respective office on behalf of the applicant. The specialist will follow-up to ensure the application is processed and a final decision is made. Additionally, they will outreach to auto-enrolled members and assist newly enrolled Medi-Cal beneficiaries with enrollment processes.

This position requires bilingual proficiency in English and Spanish, with a language assessment required for employment.

Commitment to Quality

The IEHP team is committed to achieving quality program goals including HEDIS, CAHPS, and NCQA Accreditation.

Perks

• Competitive salary
• CalPERS retirement
• On-site fitness center
• Medical, Dental, and Vision Insurance
• Disability and life insurance options
• Career growth and professional development opportunities
• Wellness programs and work-life balance initiatives
• Flexible Spending Accounts for healthcare and childcare
• Additional retirement options with matching
• Pet care insurance

Education & Requirements

• Minimum of 3 years experience in sales, outbound telemarketing, high-volume customer service, or outreach/enrollment roles
• High School diploma or GED
• Certification from Covered California to conduct applications is required; if not possessed at hire, must be obtained within 6 months and renewed annually
• Bilingual proficiency assessment required for bilingual roles

Key Qualifications

• Preferred: Valid California Driver's License
• Knowledge of Medi-Cal and Covered California eligibility and application processes
• Excellent customer service and phone etiquette skills
• Proficiency in data entry
• Work hours typically from 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m., with some weekend work depending on department needs

Start your journey with IEHP today!

Pay Range: $23.98 - $30.57 per hour