HYBRID CALL CENTER-HIGH VOLUME EXP *MIN 1 YEAR-FLUENT ENGLISH/SPANISH

ZipRecruiter; Burbank (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in customer service is seeking candidates for a high-volume call center position. The role requires bilingual fluency and offers flexible scheduling with a competitive hourly wage of $23. Training is paid, and the position is primarily remote with excellent benefits including medical, dental, and retirement options.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Retirement Plan

Performance Bonuses

Growth Opportunities

Qualifications

• Experience in a high volume customer service call center with 80-100+ calls per day.
• Flexible schedule needed with shifts starting as early as 5 AM.
• Strong internet and quiet workspace required.

Responsibilities

• Handle high volume customer service calls effectively.
• Participate in paid training and attend in-person meetings as required.
• Maintain a professional workspace and meet performance standards.

Skills

Bilingual in English/Spanish

Customer Service

Remote Work Experience

Touch Typing

Tools

Outlook

Job description

Job Description

CANDIDATE MUST RESIDE IN THE NORTHERN LOS ANGELES AREA, AND WITHIN COMMUTING DISTANCE TO NORTH HOLLYWOOD, CA

NEXT TRAINING BEGINS EARLY JUNE 9TH, 2025! APPLY QUICKLY!

REQUIREMENT: EXPERIENCE IN A HIGH VOLUME CUSTOMER SERVICE CALL CENTER WITH 80-100+ CALLS PER DAY.

LANGUAGE FLUENCY: BILINGUAL IN ENGLISH/SPANISH OR ENGLISH/CANTONESE OR MANDARIN. FLEXIBLE SCHEDULE NEEDED.

SHIFTS: START AS EARLY AS 5AM, WITH VARIOUS SHIFTS THROUGHOUT THE DAY, INCLUDING 10AM-7PM.

TRAINING AND WORK ARRANGEMENTS: 4-WEEKS TRAINING PAID, 95% REMOTE WITH SOME IN-PERSON MEETINGS IN NORTH HOLLYWOOD. TRAINING HOURS ARE 8AM-5PM, M-F. POST-TRAINING SCHEDULE MAY INCLUDE 1-2 SATURDAYS PER MONTH (OVERTIME).

EQUIPMENT AND REQUIREMENTS: PROVIDED EQUIPMENT, STRONG INTERNET, QUIET WORKSPACE, TOUCH TYPING, OUTLOOK, DUAL SCREENS, AND REMOTE WORK EXPERIENCE DESIRABLE.

BACKGROUND CHECKS AND VACCINATIONS: FULL BACKGROUND CHECK, TB TEST, DRUG SCREEN, AND REQUIRED VACCINES OR DECLINATIONS WITH SIGNATURE.

COMPENSATION AND BENEFITS: HOURLY RATE OF $23/HOUR, EXCELLENT BENEFITS (MEDICAL, DENTAL, VISION, RETIREMENT, HOLIDAYS), PERFORMANCE BONUSES, AND GROWTH OPPORTUNITIES.

Note: This position complies with LA County’s Fair Chance Ordinance and other employment laws, considering qualified applicants with criminal histories.