Enrollment Specialist 1

Linn-Benton Comunity Clg-Santiam; Corvallis (OR); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Bilingual pay incentive

Job summary

Linn-Benton Community College seeks a part-time Student Services Assistant to support registration, transition, and onboarding for new and returning students at the Corvallis Campus.

You will assist with enrollments in Banner, answer questions, provide referrals, and help coordinate campus events, while maintaining confidentiality and a welcoming, professional demeanor for diverse student populations.

Qualifications

• High school diploma or equivalent.
• Two years’ work experience related to education, student services, training, or career planning.
• Experience with college records and Banner is preferred.
• Experience with student scheduling and/or retention at a community college is preferred.

Responsibilities

• Assist with registration and enrollments; enter data in Banner.
• Greet and assist students; explain processes.
• Provide information to students and referrals.
• Support Corvallis Campus staff and events.
• Answer phones and route inquiries.
• Maintain enrollment records.

Skills

Customer service

Communication skills

Scheduling and enrollment support

Confidentiality

Bilingual English/Spanish (preferred)

Education

High school diploma or equivalent

Two years’ related experience

Tools

Banner

Job description

• Unofficial Academic Transcript showing qualifying degree.
• List of 3 Professional References

Job Responsibilities

Weekly hours range from 12 to 19 per week.

• Provides registration assistance and explains required processes to new students. Enters student enrollments into Banner. Ensures students know their next step after enrollment. Responds to unexpected situations by assessing college resources for a solution.
• Provides welcoming and friendly environment that focuses on positive interactions. Works directly with LBCC staff and faculty to ensure the academic needs of incoming students are met. Maintains a friendly, empathetic and encouraging demeanor in order to assist new students to navigate the registration process.
• Serves as first point of contact for providing information, answers, and referrals for all questions from incoming first‑time students. Accurately informs students on details of their classes and trainings to ensure department meets onboarding objectives.
• Uses available college information to guide students to appropriate courses and college resources during their time as a student. Introduces students to available tools and information contained in WebRunner.
• Using knowledge of college processes, procedures, rules and regulations, problem‑solve with students around challenges and barriers.
• Performs various support services, activities and events at the Corvallis Campus. Maintains good communication to Corvallis Campus staff, faculty, and students. Provides information about classes and programs to staff, students, and the general public.
• Checks facilities at the end of classes to ensure they are secure and in proper order. Notifies appropriate college staff of student discipline problems and situations which may affect security, and takes action in accordance with college policy to protect health and safety of people and property. Picks up and delivers supplies and printed materials for staff and students, and posts directional and information signs.
• Completes cashiering process using College processes for cash handling, posting, and reconciling.
• Provides support to Corvallis Campus Staff.
• Assists Corvallis Campus Coordinator with Facilities as needed. Performs lite custodial duties as needed.
• Answers phones, greets visitors and provides information about college classes and services. Takes messages, explains policies and procedures, answers questions and handles routine problems and complaints. Contacts students about class changes and cancellations as required. Refers significant problems to appropriate supervisors.
• Accesses, updates, and maintains accurate enrollment and other records.
• Performs other related duties as assigned.

Physical Requirements and Working Conditions

Physical Skills and Abilities: Learned physical skill is required to perform keyboarding functions. Must be able to use computer and other office equipment. Requires ability to communicate effectively with staff and students in person and over the phone.

Working Conditions: Work is typically performed in an office setting with minimal exposure to safety or health hazards. Considerable time is spent working at a computer.

Education and Experience

Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position.

• High school diploma or equivalent;
• Plus two years’ work experience related to education, student services, training, or career planning;

OR an equivalent combination of education and experience that enables full performance of all aspects of the position.

• Experience using a range of software and online resources related to college records is preferred.
• Experience using BANNER is preferred.
• Experience providing assistance with individualized student scheduling and/or retention at a community college is preferred.

Knowledge, Skills, and Abilities

• Requires a working knowledge of instructional practices and techniques sufficient to accurately develop academic plans that allow students to effectively and efficiently complete their goals.
• Must have computing skills and knowledge sufficient to use application software and online resources.
• Requires desire and commitment to work with students of diverse educational and cultural backgrounds and varying levels of ability.
• Must have strong planning, organizing and prioritizing skills.
• Requires the ability to independently perform the essential duties of the position.
• Must have ability to understand and interpret faculty instructions in order to assist students.
• Must be able to maintain confidentiality.
• Must have the ability to adjust to changing environments and apply standards fairly and appropriately.
• Requires the ability to organize, plan and prioritize duties in order to meet schedules and time lines.
• Requires the ability to understand the learning needs of diverse students and appropriately respond to those needs.
• Must be able to operate general office equipment, including computers with word processing.
• Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities.
• Bilingual in English and Spanish is preferred.

Employment Requirement

Employment Requirement Criminal Background Check - C4

Salary and Benefits

All Part‑time Classified employees begin at Step 1 of the salary schedule, corresponding to the position’s grade. Placement at a higher step on the salary schedule is not negotiable. Step increases are subject to eligibility, and only take place at the end of the Fiscal Year in July if approved and submitted by the employee’s supervisor of record. Hours worked in more than one position or department cannot be combined for step advancement. Part‑time Classified employees are paid once monthly, on the last day of the month.

• Athletic Trainers, Farm Aides, Sign Language Interpreters, Transcribers, and Translators can find individual hourly rate information at the bottom of the Salary Schedule.
• LBCC offers a pay incentive to eligible employees who demonstrate proficiency in conversational Spanish when evaluated and formally certified by a college‑approved professional or agency. Eligibility to apply for and receive bilingual pay incentives for Spanish and languages other than English are subject to the provisions of Administrative Rule 6025-06. For more detailed information, please review the LBCC Bilingual Pay Incentive Administrative Policy.

Additionally, please note:

• As a condition of employment, all new employees are required to be compensated via direct deposit.
• Offers of employment are contingent on the applicant having Oregon residency at the time work commences.
• Employment is subject to completion of a post‑offer criminal background check.
• Linn‑Benton Community College does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s Form I‑9 confirming authorization to work in the United States of America.

Linn‑Benton Community College is a Fair Chance employer committed to inclusive hiring practices.

We welcome applications from individuals with a broad range of lived experiences, including those who have been involved with the justice system. If you are selected as a finalist, a conditional job‑related pre‑employment checks will be contingent upon the successful completion of job‑related pre‑employment checks. These may include a background check, sex offender registry checks, motor vehicle history check, civil records checks, or other relevant screenings. Please note that background check results do not automatically disqualify a candidate. If you have questions or concerns about the pre‑employment check process, please reach out to Human Resources at [e-mail]

LBCC is an Equal Opportunity Educator and Employer.