Enrollment Specialist

Form Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Form Health is looking for an Enrollment Specialist to guide new patients through their onboarding journey in a remote telemedicine setting. This role requires exceptional customer service skills and the ability to handle a high volume of tasks while ensuring a seamless patient experience. The ideal candidate will have healthcare experience, strong organizational skills, and a metrics-driven mindset. You'll be a pivotal part of our mission to empower patients on their weight loss journey.

Benefits

Competitive hourly rate plus equity

Comprehensive health benefits

401k program

Flexible work schedules and paid time off

Paid parental leave

Qualifications

• 2+ years of experience in a healthcare setting or customer service.
• Proven ability to manage a high volume of tasks independently.
• Excellent verbal and written communication skills.

Responsibilities

• Primary contact for patient onboarding, managing inquiries via chat, email, and phone.
• Efficiently register and onboard new patients, ensuring paperwork is completed.
• Verify patient insurance information and assist in operational improvements.

Skills

Customer Service

Organizational Skills

Communication

Metrics-driven Mindset

Problem-solving

Tools

Slack

Google Workspace

Electronic Health Record Systems

Job description

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect.

Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.

About the Role:

We are seeking an Enrollment Specialist who is passionate about delivering an exceptional patient experience and thrives in a dynamic, non-traditional telemedicine environment. In this crucial role, you will be the welcoming face of Form Health for our new patients, guiding them seamlessly through the initial stages of their journey. You'll work directly with patients to help them complete all necessary onboarding steps, excelling at managing a high volume of tasks independently and ensuring they are set up for success on their weight loss journey with Form Health. This is a full-time, remote opportunity where your ability to be metrics-driven will directly contribute to our efficiency and growth. This position is fully remote and can be located anywhere in the U.S. with an ideal working schedule of 11:00 AM EST - 7:00 PM EST / 8:00 AM PST - 4:00 PM PST.

What You Will Do:

• New Patient Onboarding & Communication: Act as the primary point of contact for new patients, providing clear guidance and support as they complete all required information for clinicians to deliver safe and effective care. This includes handling incoming inquiries via chat, email, and phone calls, responding promptly and accurately, or collaborating with the appropriate team members to ensure a positive patient experience
• High-Volume Registration & Setup: Efficiently register and onboard a high volume of new patients, which involves collecting essential information such as insurance details and ID cards, coordinating the secure retrieval of medical records, sending personalized welcome communications, and meticulously setting up patient charts in our electronic medical record system, ensuring all necessary paperwork is completed prior to scheduling their first visit
• Insurance Verification: Precisely verify patient insurance information to confirm active coverage and eligibility for Form Health programs
• Engagement & Follow-Up: Proactively perform outreach to encourage new patients to complete any outstanding onboarding steps, maintaining engagement and ensuring a smooth transition into care
• Operational Improvement: Offer valuable feedback and communicate patient experiences to internal teams (e.g., Product, Engineering, Marketing) to help improve our operational tools and drive overall efficiency. Your insights based on operational metrics will be highly valued
• Training & Projects: Assist with the training and orienting of new staff members as needed, and contribute to special projects that enhance patient care and operational effectiveness

You'll Be Successful in This Role Because You Have:

• At least two years of experience in a fast-paced healthcare setting, patient enrollment, or customer service role, demonstrating knowledge of medical practice operations and professionalism standards.
• A strong customer service drive and a genuine passion for helping patients achieve their health goals, with a focus on efficient workflows and a proven ability to manage a high volume of tasks independently.
• Excellent verbal and written communication skills, with the ability to effectively convey information clearly and empathetically to diverse patient populations and collaborate seamlessly with team members.
• Exceptional organizational skills, strong coordination abilities, sound judgment, and proven prioritization skills, enabling you to manage multiple tasks and time effectively.
• Proficient computer skills, with proven ability to quickly adapt to evolving technologies and proficiency in various platforms (e.g., Slack, Google Workspace, electronic health record systems like Elation, or custom-built IT systems).
• A metrics-driven mindset, with an understanding of how individual contributions impact overall team and organizational goals.
• An empathetic and patient approach when working with individuals from diverse backgrounds and varying levels of tech comfort.
• A proactive mindset, demonstrating adaptability and creative problem-solving abilities when faced with challenges.

More about Form Health’s benefits:

• Competitive hourly rate plus equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave

FORM Health’s commitment to building a diverse, equitable, and inclusive work environment

FORM Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.

Hourly Pay Range

$20—$22 USD