Enrollment Coordinator

InterWell Health; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

InterWell Health is seeking an Enrollment Coordinator dedicated to improving patient care. You will engage with potential CKD program members through outbound calls, guiding them through enrollment by communicating program benefits clearly and empathetically. This role requires effective communication skills, a customer-service mindset, and a commitment to meeting performance goals in a fast-paced environment. Join us in our mission to transform healthcare and enhance patients' lives.

Qualifications

• 2+ years of experience in patient support, customer service, call center, or sales.
• Strong track record of meeting performance goals.
• Positive and tenacious professional approach required.

Responsibilities

• Make outbound calls to engage and educate members about the CKD program.
• Determine eligibility for enrollment and ensure compliance.
• Meet or exceed enrollment goals and call volume.

Skills

Active listening

Clear verbal communication

Clear written communication

Compassionate approach

Ability to multitask

Education

High school diploma or GED

Job description

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

As an Enrollment Coordinator, you will be responsible for enrolling eligible health plan members into the CKD program. The coordinator will make calls to eligible payor program members and discuss the benefits that the CKD program can provide them in an effort to persuade them to join the CKD program. The CKD Enrollment Coordinator will partner cross functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines.

What You’ll Do

• Make outbound calls to contact referred members of contracted clients to engage and educate members on the CKD program and its benefits.
• Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients’ needs and concerns.
• Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality.
• Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/ un-enrollment operations/processes.
• Determine eligibility for related plan members to ensure compliance, and obtain missing information for enrollment completion.

What You'll Need:

• High school diploma or GED
• 2+ years of experience in patient support, customer service, call center, or sales
• Strong track record of meeting performance goals
• Excellent phone presence, including active listening and clear verbal communication
• Clear and concise written communication
• Positive, compassionate, and tenacious professional approach; must be able to handle multiple tasks in a fast-paced environment

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

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