Enrollment Specialist

Thyme Care; United States; Remote; Full time

Job summary

Join a forward-thinking company dedicated to transforming the cancer care experience. As an Enrollment Specialist, you will engage with prospective members, guiding them through their cancer journey with empathy and support. This role emphasizes effective communication and relationship-building, ensuring members feel valued and understood. With a focus on metrics and a member-first approach, you'll play a crucial part in reshaping healthcare delivery. If you're passionate about making a difference and thrive in a dynamic environment, this opportunity is for you. Be part of a mission-driven team committed to redefining cancer care access and experience.

Qualifications

• Experience in a healthcare call center or patient-facing role is preferred.
• Strong communication and listening skills are essential.

Responsibilities

• Make 80-100 outbound calls daily to prospective members.
• Educate members about Thyme Care services and enroll them.

Skills

Effective listening

Communication skills

Customer service

Empathy

Problem-solving

Metrics focused

Adaptability

Education

2+ years in healthcare roles

Tools

Zoom

Google Suite

Slack

Electronic health records

Job description

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis, and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

YOUR ROLE

As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. This role reports into our Enrollment Specialist Manager, and in it, you will be expected to make outbound calls to 80-100 prospective members every day. In addition, you will surface member goals and priorities and help our care team understand the needs of the members you enroll.

Within your first three months, you will:

• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 80-100 outbound calls with prospective members each day.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals.

WHAT LEADS TO SUCCESS

• A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.
• Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
• Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them.
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Experience. A baseline knowledge of healthcare will be valuable to your success in this role. Ideally, we'd like to see 2+ years of experience working at the front office of a doctor's office, working in a healthcare call center, or in a patient-facing role at a healthcare startup.
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
• Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with Zoom, Google Suite, Slack, electronic health records, and comfort learning new technology is important.
• A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full-time position. The pay rate for this role is $24.03/hour. To perform this role, you must be located within the lower 48 United States due to contractual limitations with accessing PHIs.

The shift for this role will be 9:00 am-5:30 pm EST. In order to ensure we have sufficient coverage at all times, we ask that our Care Team be prepared to work up to 2 holidays per year compensated at a 1x hourly rate in addition to a 1.5x holiday rate.

We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.

The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.