Enrollment Specialist

Kids & Company Ltd; Springfield (IL); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

401(k)

Employee childcare discounts

Daily Pay App

Career growth opportunities

Inclusive culture

Recognition

Job summary

Inspire Early Education is seeking an Enrollment Specialist to move families from inquiry to fully enrolled in Kindertales. This back-office role supports School Directors by ensuring accurate account setup, schedules, and billing links, while owning the end-to-end workflow.

You will manage private-pay and subsidy enrollments, activate parent accounts, and coordinate with HR, AR, and district managers to finalize subsidies and apply discounts. Experience with CRM is essential.

Qualifications

• 2+ years in operations, enrollment, billing, or a similar process-driven role.
• Strong proficiency with CRM/management software and ability to learn Kindertales quickly.
• Exceptional attention to detail with billing, schedules, and authorization data.
• Strong written and verbal communication across teams and families.
• Ability to manage multiple workstreams and ensure clean hand-offs.
• Adaptable to change and helps refine workflows.

Responsibilities

• Own end-to-end enrollment workflow in Kindertales for private pay and subsidies.
• Create new child accounts, set up programs, schedules, and tuition tiers, and activate parent accounts.
• Coordinate with Directors, HR, AR for discounts, scheduling changes, subsidy billing, and approvals.
• Ensure accurate data entry and smooth hand-offs to schools and district managers.

Skills

CRM proficiency

Attention to detail

Communication

Multi-workstream

Process-driven

Team coordination

Tools

Kindertales

Procare

Brightwheel

Job description

Inspire Young Minds. Build Your Career. Make an Impact.Are you passionate about working with children and helping them grow, learn, and thrive? At Inspire Early Education, we create a joyful, inclusive environment where both children and educators flourish.

The Enrollment Specialist is the operational engine that moves a family from "yes" to fully enrolled and billing-ready in our Kindertales (KT) system. This role exists so that School Directors can stay focused on touring families, building relationships, and running their Schools - rather than navigating the back-end work of CRM moves, account creation, billing setup, and parent activations. This is a high-impact, behind-the-scenes role for someone who thrives on getting details right, communicates clearly across teams, and takes ownership of process from start to finish.

The Enrollment Specialist owns the end-to-end administrative workflow inside Kindertales for both Private Pay and Subsidy enrollments. They partner closely with School Directors as the family-facing relationship continues, while taking full ownership of the system work that gets the child's account set up correctly the first time.

This role is designated as a remote position; however, applicants must reside and be authorized to work in one of the following states: Illinois (IL), Massachusetts (MA), Missouri (MO), Ohio (OH), Pennsylvania (PA), New Jersey (NJ), and New York (NY).

Why You’ll Love Working with Us:

We don’t just support children - we support YOU.

• Comprehensive benefits (medical, dental, vision, life)
• Paid time off + paid holidays (because balance matters)
• 401(k) to invest in your future
• Employee childcare discounts
• Daily Pay App - get paid when you need it
• Career growth opportunities (we promote from within!)
• A welcoming, inclusive, and team-first culture
• Recognition for the incredible work you do

What You’ll Do:

On a typical day, the Enrollment Specialist might start by reviewing tour outcomes shared by Directors from the prior afternoon and moving those leads into the correct CRM buckets. Mid-morning, they might create three new child accounts in Kindertales for families who confirmed enrollment, set up the programs, schedules, and tuition tiers, and then activate the parent accounts so families receive their setup links. Throughout the day, they'll partner with Directors who need a discount applied, a schedule changed, or a child paused. They'll coordinate with AR on subsidy billing setup, confirm with HR before applying staff discounts, and check in with District Managers on any subsidy approvals that are pending. By end of day, they've cleared their queue, communicated next steps to the Directors they partnered with, and flagged any exceptions for tomorrow.

Right now, much of the back end Kindertales work falls on School Directors, which pulls them away from families and School operations. By owning this workflow end-to-end, the Enrollment Specialist gives Directors back their time, reduces errors at the most critical moment in the family relationship (initial setup and first billing), and creates a smoother experience for families from the moment they say yes.

Qualifications Required

• 2+ years of experience in operations, enrollment, billing, customer service coordination, or a similarly process-driven role.
• Strong proficiency with CRM and management software systems; able to learn Kindertales (or similar FMS/CRM platforms) quickly and become a power user.
• Exceptional attention to detail - comfortable working with billing, schedules, and authorization data where accuracy is non-negotiable.
• Strong written and verbal communication skills, especially across teams and with families.
• Proven ability to manage multiple workstreams, prioritize across competing requests, and keep clean hand-offs between teams.
• Comfort with ambiguity and process change - this role partners on building and refining the workflow as the system evolves.

Preferred

• Prior experience in childcare, early childhood education, or a multi-site service business.
• Familiarity with Kindertales, Procare, brightwheel, or similar childcare management platforms.
• Experience with subsidy or government-funded billing programs (state-specific authorization, copay structures, voucher reconciliation).
• Background partnering with field operations (School directors, district managers) from a back-office or shared-services function.

Ready to Love Where You Work?

If you’re looking for more than just a job - if you want a career filled with purpose, connection, and joy - we’d love to meet you.

We welcome candidates from all backgrounds and experiences to apply.

Inspire Early Education is proud to be an equal-opportunity employer, committed to diversity and inclusion. We provide accommodation for applicants with disabilities to ensure equal access to employment opportunities.

If you require accommodation during the application process, please reach out to us at