Enrollment Specialist

Kids & Company; Glen Head (NY); Remote; USD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

Paid time off + holidays

401(k) to invest in your future

Employee childcare discounts

Daily Pay App — get paid when you need

Career growth opportunities (promotion

Welcoming, inclusive culture

Zusammenfassung

Inspire Early Education is seeking an Enrollment Specialist to drive end‑to‑end administrative workflows in Kindertales for private pay and subsidy enrollments. You will partner with School Directors to ensure accurate account setup, billing readiness, and timely parent activations, while keeping back‑end operations running smoothly.

The role focuses on ownership of the enrollment process, ensures data accuracy, and supports fundraising and family experiences.

Qualifikationen

• 2+ years of experience in operations, enrollment, billing, customer service coordination, or a similarly process-driven role.
• Strong proficiency with CRM and management software systems; able to learn Kindertales quickly.
• Exceptional attention to detail — accurate handling of billing, schedules, and authorization data.
• Strong written and verbal communication skills across teams and families.
• Proven ability to manage multiple workstreams and keep clean hand-offs between teams.
• Comfort with ambiguity and process change; able to contribute to workflow improvements.

Aufgaben

• Review tour outcomes and move leads into correct CRM buckets.
• Create new child accounts in Kindertales for confirmed enrollments and set up schedules and tuition tiers.
• Activate parent accounts so families receive setup links.
• Coordinate with Directors on discounts, schedule changes, or pausing a child.
• Assist AR with subsidy billing setup and HR before applying staff discounts.
• Flag exceptions and communicate next steps to Directors at day end.

Kenntnisse

CRM proficiency

Attention to detail

Communication skills

Multi-tasking

Change management

Tools

Kindertales

Procare

Brightwheel

Jobbeschreibung

Inspire Young Minds. Build Your Career. Make an Impact.

Are you passionate about working with children and helping them grow, learn, and thrive? At Inspire Early Education, we create a joyful, inclusive environment where both children and educators flourish.

The Enrollment Specialist is the operational engine that moves a family from "yes" to fully enrolled and billing-ready in our Kindertales (KT) system. This role exists so that School Directors can stay focused on touring families, building relationships, and running their Schools — rather than navigating the back-end work of CRM moves, account creation, billing setup, and parent activations. This is a high-impact, behind-the-scenes role for someone who thrives on getting details right, communicates clearly across teams, and takes ownership of process from start to finish.

The Enrollment Specialist owns the end-to-end administrative workflow inside Kindertales for both Private Pay and Subsidy enrollments. They partner closely with School Directors as the family-facing relationship continues, while taking full ownership of the system work that gets the child's account set up correctly the first time.

This role is designated as a remote position; however, applicants must reside and be authorized to work in one of the following states: Illinois (IL), Massachusetts (MA), Missouri (MO), Ohio (OH), Pennsylvania (PA), New Jersey (NJ), and New York (NY).

Why You'll Love Working With Us

• We don’t just support children — we support YOU .
• Comprehensive benefits (medical, dental, vision, life)
• Paid time off + paid holidays (because balance matters)
• 401(k) to invest in your future
• Employee childcare discounts
• Daily Pay App — get paid when you need it
• Career growth opportunities (we promote from within!)
• A welcoming, inclusive, and team-first culture
• Recognition for the incredible work you do

What You’ll Do

On a typical day, the Enrollment Specialist might start by reviewing tour outcomes shared by Directors from the prior afternoon and moving those leads into the correct CRM buckets. Mid-morning, they might create three new child accounts in Kindertales for families who confirmed enrollment, set up the programs, schedules, and tuition tiers, and then activate the parent accounts so families receive their setup links.

Throughout the day, they'll partner with Directors who need a discount applied, a schedule changed, or a child paused. They'll coordinate with AR on subsidy billing setup, confirm with HR before applying staff discounts, and check in with District Managers on any subsidy approvals that are pending. By end of day, they've cleared their queue, communicated next steps to the Directors they partnered with, and flagged any exceptions for tomorrow.

Right now, much of the back end Kindertales work falls on School Directors, which pulls them away from families and School operations. By owning this workflow end-to-end, the Enrollment Specialist gives Directors back their time, reduces errors at the most critical moment in the family relationship (initial setup and first billing), and creates a smoother experience for families from the moment they say yes.

Qualifications

Required

• 2+ years of experience in operations, enrollment, billing, customer service coordination, or a similarly process-driven role.
• Strong proficiency with CRM and management software systems; able to learn Kindertales (or similar FMS/CRM platforms) quickly and become a power user.
• Exceptional attention to detail — comfortable working with billing, schedules, and authorization data where accuracy is non-negotiable.
• Strong written and verbal communication skills, especially across teams and with families.
• Proven ability to manage multiple workstreams, prioritize across competing requests, and keep clean hand-offs between teams.
• Comfort with ambiguity and process change — this role partners on building and refining the workflow as the system evolves.

Preferred

• Prior experience in childcare, early childhood education, or a multi-site service business.
• Familiarity with Kindertales, Procare, brightwheel, or similar childcare management platforms.
• Experience with subsidy or government-funded billing programs (state-specific authorization, copay structures, voucher reconciliation).
• Background partnering with field operations (School directors, district managers) from a back-office or shared-services function.

Inspire Early Education is proud to be an equal-opportunity employer, committed to diversity and inclusion. We provide accommodation for applicants with disabilities to ensure equal access to employment opportunities. If you require accommodation during the application process, please reach out to us at [e-mail] .