ENROLLMENT SPECIALIST

City of New York; New York (NY); On-site; USD 45,000 - 51,000; Full time

Job summary

City of New York seeks three Community Associates to function as Enrollment Specialists for IDNYC, reviewing documents, guiding applicants, and entering data into the municipal ID system across five boroughs.

You will coordinate information sessions, take photographs, collect electronic signatures, and ensure confidential handling of documents while maintaining quality control. Mon-Fri 9am–5pm schedule.

Qualifications

• High school graduation or equivalent with three years of experience in community work or related duties.
• Education and/or experience equivalent to the above.

Responsibilities

• Review applicant documents for completeness and ensure all paperwork is in order.
• Notify applicants of missing documentation and guide how to obtain official documents.
• Data-entry of applicant information into the Municipal ID database with accuracy.
• Use equipment to review the authenticity of documents and maintain confidentiality protocols.
• Take photos and collect electronic signatures for IDNYC cards using program cameras and equipment.
• Finalize and submit the complete IDNYC enrollment package and provide receipts.
• Create and present information to community audiences through sessions, flyers, and brochures.
• Coordinate communications across sites in all five boroughs to support enrollment.

Skills

Public speaking

Customer service

Education

High school diploma or equivalent

Education and/or experience equivalent to above

Job description

Job Description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Launched in 2015, IDNYC is the largest and most successful municipal ID program in the country! IDNYC is a card for all New Yorkers, regardless of their immigration status. IDNYC benefits all city residents, including those from some of our most vulnerable communities – the unhoused, youth, the formerly incarcerated, and others who may have difficulty obtaining a government‑issued photo ID

IDNYC is recruiting three (3) Community Associates to function as Enrollment Specialists reporting directly to the Intake Supervisor, the Enrollment Specialists will:

• Review applicant's documents for completeness; ensure IDNYC applicants have all necessary paperwork and documentation required to complete the IDNYC enrollment process.
• Notify applicants of required or missing documentation and inform applicants of how to obtain official documents from local, state and or federal government agencies, if necessary.
• Navigate the enrollment database; scan all authenticated official documents into the Municipal ID database: data-enter all demographic and relevant applicant information necessary to process the completed application; and ensure that all information is entered accurately.
• Use specialized equipment to review the authenticity of documents presented.
• Ensure that all original documents submitted by applicants are reviewed using only the designated, specialized equipment and process adhering to strict confidentiality protocols and procedures.
• Take photos of applicants for the IDNYC card and gather electronic signatures utilizing Municipal ID program cameras and equipment; and be responsible for the care and maintenance of such equipment.
• Finalize and submit the applicant's complete IDNYC package and provide receipts.
• Create, organize, schedule and present information to community audiences via public speaking (conducting information sessions and setting up information tables), flyers, brochures, and other relevant mediums.
• Coordinate efforts to facilitate communications at various sites throughout the five boroughs of New York City to support applicants in the IDNYC enrollment process and provide adequate personnel coverage.

THE SALARY RANGE FOR THIS POSITION IS $44,545 - $51,227

Hours/Schedule :Mon -Fri 9am - 5pm

COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.