Enrollment Specialist

Dillard University; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Dillard University in New Orleans seeks an Enrollment Specialist to guide prospective students through the enrollment process, answer questions, and ensure complete applications. You will manage data, communicate with applicants, and participate in outreach activities.

The role requires a bachelor’s degree and at least one year in admissions or recruitment. Evening/weekend hours and some travel may be needed; on-site in New Orleans.

Qualifications

• Bachelor’s degree in Business, Communications, or related field.
• One year of professional admissions/recruitment experience.
• Knowledge of recruitment goals and monitoring targeted student populations.
• Experience with CRM, student information systems, and Microsoft Office.

Responsibilities

• Guide prospective students through enrollment requirements and policies.
• Answer questions and provide detailed information about programs and services.
• Ensure applications are complete with supporting materials.
• Enter, update, and review enrollment data.
• Communicate with applicants via email, text, and phone campaigns.
• Manage enrollments and withdrawals.
• Assist with financial aid information and billing.
• Participate in recruitment events and campus tours.
• Territory management and reporting on prospects, applicants, and enrolled students.
• Develop relationships with high school counselors and other stakeholders.
• Maintain student records and enrollment information.
• Travel as required; flexible hours including evenings/weekends.

Skills

Excellent communication

Organizational skills

Customer service

Administrative skills

Computer skills

Education

Bachelor's degree in Business/Communications/related

Tools

Microsoft Office Suite

CRM

Jenzabar

Spark451

Element451

Job description

Overview

An enrollment specialist guides prospective students through the enrollment process, providing information, clarifying doubts, and ensuring a smooth experience, often serving as the first point of contact for those interested in the university.

Responsibilities

• Guiding Prospective Students: Help prospective students understand the requirements, processes, and policies related to enrollment.
• Information and Clarification: Answer questions, clarify doubts, and provide detailed information about the institution, programs, services, or courses.
• Application Processing: Ensure applications are completed correctly and that all required supporting materials are submitted in a timely fashion.
• Data Management: Enter, update, and review data and records related to enrollment.
• Communication: Correspond with applicants and prospective candidates, providing guidance and recommendations.
• Enrollment and Disenrollment: Process enrollments and withdrawals.
• Financial Aid and Billing: Assist with billing and payment processing, as well as providing information about financial aid and scholarships.
• Recruitment and Outreach: Participate in recruitment activities, such as college fairs, high school visits, campus tours, information sessions, as well as email, text and phone campaigns.
• Territory Management: Manage and report on all prospects, inquiries, applicants, admits and enrolled students from assigned territories.
• Stakeholder Engagement: Develop relationships with high school guidance counselors, teachers, transfer coordinators, etc. in assigned territories and train stakeholders such as presently enrolled students, faculty, staff, alumni and parents to assist with recruitment in assigned areas.
• Maintaining Records: Maintain student records and manage enrollment information.
• Problem Solving: Utilize critical thinking and problem-solving skills to address and resolve student issues.

Skills

• Excellent Communication Skills: Both verbal and written communication are crucial.
• Strong Organizational Skills: Ensuring accuracy and managing multiple tasks is essential.
• Customer Service Skills: Providing excellent service to prospective students and stakeholders is a key aspect of the role.
• Administrative Skills: Experience with data entry, record-keeping, and general office procedures is helpful.
• Computer Skills: Proficiency in using relevant software programs and databases is important.

Qualifications

• Knowledge of: recruitment goal setting and monitoring of targeted student populations.
• Knowledge of: student recruitment, inquiry management, and relationship-based marketing.
• Knowledge of: human relations and personnel practices.
• Knowledge of: Microsoft Office Suite, CRM’s, and student information systems (preferably Jenzabar, Spark451 & Element451).
• Knowledge of: successful customer service practices.
• Knowledge of: virtual outreach platforms.

Ability To

• Perform related work as required.
• Work well both independently and as part of a team with individuals with diverse backgrounds.
• Communicate clearly and respectfully, both orally and in writing.
• Must be willing to work evenings and weekends.
• Some travel is required. Must have a valid driver's license and access to a reliable vehicle. Driving record must be free of any moving violations.
• Ability to travel on short notice.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Interpret and apply university goals, objectives, policies, procedures, rules, and regulations.
• Maintain effective audio-visual discrimination and perception needed for: Making observations; Reading and writing; Communicating with others; Operating assigned equipment; Handling varied tasks simultaneously.
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: Standing, walking, or sitting for extended periods of time; Operating assigned equipment; Handling varied tasks simultaneously; Bending, stooping, climbing, or lifting up to 50 pounds.
• Maintain mental capacity, which allows the capability of: Making sound decisions; Responding to questions; Demonstrating intellectual capabilities.
• Experience and guidelines: Any combination of experience and training that would provide the required knowledge and abilities.

Minimum Education/Training

Bachelor’s degree in Business, Communications, or related field

Minimum Experience

One year of professional admissions/recruitment (or comparable) experience

Preferred Education/Training, Experience, Skills

• Community College experience preferred
• Bilingual in English/Spanish highly preferred
• Experience using a CRM preferred
• Experience presenting to large and small groups preferred
• Virtual outreach and tele-counseling experience preferred

Supplemental Information

This position requires flexible work hours, including evening and weekend work hours, as well as, in state and out of state travel. a valid Driver’s License that is free of any moving violations. Unofficial transcripts are submitted in addition to the application, cover letter, resume and three professional references. Please have these documents ready to upload when applying. Selected candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. Applicants who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate degree conferred by a regionally accredited college or university in the United States.