Enrollment Specialist

Sylvania; Michigan; Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

Sylvania is seeking an Enrollment Specialist to provide high-level customer service and support in the Student Support department. The role requires effective communication with students and families, ensuring precise and timely enrollment processing.

Ideal candidates should possess an Associate's degree or equivalent and three years of related experience, preferably in a school setting. The position is hybrid, based in Michigan, and offers a salary range of $40,000 - $44,000.

Qualifications

• Three years of related experience in a customer service role.
• Experience in a school setting preferred.
• Strong knowledge of various psychiatric disorders.

Responsibilities

• Communicate with potential students, parents, and guardians.
• Maintain accurate student records and assist with audits.
• Work with students to arrange travel to labs.

Skills

Customer service skills

Communication skills

Organizational skills

Technological skills

Ability to handle multiple tasks

Education

Associate's Degree or equivalent

Minimum high school diploma

Job description

Position Type

Enrollment Specialist

Position Classification

Non-Exempt

Salary

The annual pay range for this position is $40,000 - $44,000.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $40,000-$44,000.

Job Location

Hybrid - 7034 E Court St, Davison MI 48423 (4x per week as scheduled)

Overview

Reimagine Education, LLC is a privately-owned management company for Michigan International Prep School, a publicly funded Cyber Charter School.

Philosophy

At Michigan International Prep School, we want our students to pursue what makes them different. No two people are identical, and it doesn’t make sense to treat them like they are. That’s why we create a unique learning pathway for every MIPS learner, built around their talents, interests, location, and schedule. Students are first in our school.

Position Description

Reimagine Education, LLC is seeking an innovative Enrollment Specialist who will play a critical role in the Student Support department. This position has primary responsibility for providing the highest level of customer service and support through effective and efficient communications and enrollment processing. These include, but are not limited to, all state and school policies and procedures about Student Services. This person will value accuracy and confidentiality and will have the ability to work well under pressure while handling multiple tasks. The successful candidate will display a keen attention to detail, possess a variety of complex computer skills, critical thinking skills, and a keen sense of having strong organizational skills for a complex and ever-changing environment. Able to develop strong, trusting, and nurturing conversations with the students and parents/guardians of MIPS. This position will report directly to the Enrollment Coordinator.

Responsibilities

• Communicate with potential students and current students, parents/guardians
• Communicate with families about their student’s status of enrollment status in a timely and professional manner
• Maintaining Lead calls and continuing a 24-hour turnaround goal
• Implement efforts to secure complete and accurate student records such as: Immunizations, Vision and Hearing, Proof of residency, Report card and/or Transcript, Birth Certificates, and/or proper placeholder for the ISD, Custody documents, Foster Care or McKinney-Vento forms, and their MSDS report.
• Assist with pupil accounting audits and state reporting when applicable
• Work with students to find travel to the labs.
• Assist the marketing team with planning and preparing events at the labs.
• Communicate with school administrators and parents using video, email, text messaging, and phone
• Support the Student/customer-first service module
• Other duties as assigned
• Carry out other duties and obligations that are determined to facilitate the school’s mission, goals, standards, and Education Program
• Employee must honor written Board Policies and Administrative Regulations
• Employee must be able to stand for a minimum of 30 minutes at a time
• Employee must be able to lift 25 lbs
• Employee must be able to move throughout the Learning Lab
• Employee must be able to work from a designated Learning Lab as scheduled
• Employee must be able to sit in a chair for long intervals

Qualifications

• Associate’s Degree or equivalent, minimum high school diploma
• Three (3) years of related experience
• Experience in a school setting (preferred)
• Must develop genuine and positive relationships with students/families/staff
• Ability to maximize technology for effective communication with students, staff, and parents
• Ability to handle multiple tasks at once in an effective manner
• Works well with a team
• Very strong customer service skills and a strong communicator
• Maintain a positive “can-do” attitude
• Face challenges with a focus on creating a better educational model for our students
• Be a self-starter and an independent thinker
• Technological skills, computer knowledge, and ability to rapidly adapt to new technology (Chrome, Google, etc.)

Necessary Skills

• Strong knowledge of a wide range of psychiatric disorders
• Experience in facilitating the IEP process
• Must develop genuine and positive relationships with students
• Experience with integrating technology into the learning process
• Ability to maximize technology for effective communication with students, staff, and parents
• Ability to handle multiple tasks at once in an effective manner
• Works well with a team
• Very strong customer service skills and strong communicator
• Maintain a positive “can do” attitude
• Face challenges with the focus on creating a better educational model for our students
• Be a self-starter and an independent thinker
• Technological skills, computer knowledge and ability to rapidly adapt to new technology (Chrome, Google, etc.)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Equal Opportunity

Reimagine Education, LLC is an Equal Opportunity Employer. The position is subject to Reimagine Education, LLC policy, rules, and regulations. As Equal Opportunity/Affirmative Action Employer, It is the policy of the Michigan International Prep School and Reimagine Education, LLC that no person shall on the basis of race, religion, color, national origin, sex, age or disability be excluded from participation and be denied the benefits, or be subjected to discrimination under program or activity and in employment, further Reimagine Education, LLC strictly adheres to the provision of Title VI of the Civil Rights Acts of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and all Michigan Department of Education policies and regulations prohibiting discrimination.