Enrollment Specialist

Caregiver; Irving (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition reimbursement

Life insurance

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Caregiver, Inc. is seeking an Enrollment Specialist to help individuals maintain access to Medicaid, Social Security, and other essential benefits in a hybrid Dallas, TX setting.

You will monitor enrollments, track SSA/HHSC records, and respond to inquiries from area offices. The role requires attention to detail, organization, and effective communication with beneficiaries and agencies.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of experience verifying benefits.
• Strong communication and organizational skills.
• Typing speed of 40 WPM and ten-key proficiency.

Responsibilities

• Monitor enrollments to ensure SSA, HHSC, VA, and other agencies are notified.
• Track moves and update SSA/HHSC records as required.
• Assist in monitoring trust fund balances within resource guidelines.
• Respond to area offices regarding Medicaid and Social Security issues.
• Provide consistent, professional customer service and communication.
• Work with SSA and HHSC to establish and maintain Medicaid and SSI benefits.
• Report wages and updates to SSA as needed.
• Review and complete reports from SSA and HHSC to maintain eligibility.
• Monitor denied claims, follow up on open cases, and document updates.
• Scan and electronically maintain all eligibility documentation.

Skills

Communication skills

Organizational skills

Multitasking

Typing 40 WPM

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Access

Job description

Enrollment Specialist

Hybrid Remote - Dallas, TX.

At Caregiver, Inc., our mission is to support individuals with intellectual and developmental disabilities in living lives defined by dignity, independence, and inclusion. As an Enrollment Specialist, you’ll play a critical role in helping individuals maintain access to Medicaid, Social Security, and other essential benefits that support their daily lives and long-term stability. If you’re detail-oriented, organized, and motivated by meaningful work, this role offers the opportunity to combine administrative expertise with purpose.

What You’ll Do

• Monitor enrollments to ensure SSA, HHSC, VA, and other agencies are properly notified.
• Track moves and update SSA/HHSC records as required
• Assist in monitoring trust fund balances within resource guidelines
• Respond to area offices regarding Medicaid and Social Security issues
• Provide consistent, professional customer service and communication
• Work with SSA and HHSC to establish and maintain Medicaid and SSI benefits
• Report wages and updates to SSA as needed
• Review and complete reports from SSA and HHSC to maintain eligibility
• Monitor denied claims, follow up on open cases, and document updates
• Scan and electronically maintain all eligibility documentation
• Support additional duties as assigned

Benefits

• NO CREDIT CHECK bank accounts to all employees with cash advance opportunities.
• $3,000 in tuition reimbursement annually for full-time eligible employees - $12,000 maximum
• $10,000 in life insurance for all employees at no cost.
• Medical, Dental, Vision, Voluntary Life Insurance
• 401K

Requirements

• High school diploma or equivalent
• At least 2 years of experience verifying benefits
• Strong communication and organizational skills
• Ability to manage multiple tasks and deadlines
• Typing speed of 40 WPM and ten-key proficiency
• Proficiency with Microsoft Outlook, Word, Excel, and Access
• Comfort using office equipment such as copiers and scanners

Preferred

• Experience in a governmental or benefits office
• Knowledge of ICF, MEPD, HCS waiver programs, or Medicaid eligibility processes