IDD PES Administrative Assistant

Texas Health and Human Services; Austin (TX); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate for the Administrative Assistant III position. The IDD PES team supports eligibility for HCS, TxHmL, CLASS, ICF/IID, and CFC NW programs and coordinates enrollments, transfers, and terminations.

The role provides intermediate administrative support, back-up duties, HR assistance, and back-office coordination, emphasizing teamwork, integrity, and high professional

Qualifications

• Graduation from a standard senior high school or equivalent.
• At least one year of Administrative Assistant/Clerical experience.
• At least one year of experience using Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Responsibilities

• Prepares, distributes, assigns, and tracks unit deliverables.
• Mails and faxes correspondence to HHSC contracted providers.
• Provides administrative support to unit management and staff, including HR-related tasks.
• Answers incoming calls and routes inquiries to appropriate staff.
• Maintains filing and record-keeping systems; orders supplies.
• Performs special projects and assists with meetings and training events.

Skills

Communication skills

Multitasking

Telephone etiquette

Education

High school diploma

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Date: Sep 24, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: IDD PES Administrative AssistantJob Title: Administrative Asst IIIAgency: Health & Human Services CommDepartment: IDD Prog Eligibility and SpprtPosting Number: 21732Closing Date: 10/08/2026Posting Audience: Internal and ExternalOccupational Category: Business and Financial OperationsSalary Range: $2,953.25 - $3,659.50Pay Frequency: Monthly
Salary Group: TEXAS-A-13Shift: Day
Telework: Eligible for TeleworkTravel: Up to 5%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Nonexempt
Facility Location:Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
YN,YNS

Brief Job Description

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate for the Administrative Assistant III position. MCS is driven by its mission to deliver quality, cost-effective services to Texans. The Administrative Assistant III is part of the IDD Program Eligibility and Support (IDD PES) team. The Administrative Assistant III reports to the Director of IDD PES Operations within Program Enrollment & Support under MCS.
The IDD PES team is responsible for ensuring eligible Texans are enrolled in programs serving individuals with intellectual and/or developmental disabilities. These programs include: Home and Community-based Services (HCS), Texas Home Living (TxHmL), Community Living Assistance and Support Services (CLASS), the Intermediate Care Facilities for Individuals with an Intellectual Disability or Related Condition (ICF/IID), and Community First Choice Non-Waiver (CFC NW). IDD PES staff authorize and verify programmatic eligibility for these programs. In addition, IDD PES staff process enrollments, transfers, suspensions, and terminations for HCS, TxHmL, and CLASS and coordinate and attend Fair Hearings.
This position makes a significant contribution to MCS’s mission by providing intermediate level administrative support for unit management and staff. This position assigns and tracks unit deliverables and mails and faxes correspondence to HHSC contracted providers. This position assists with general human resources work, answers and routes incoming calls, and performs special projects. This position also performs general office duties, such as maintaining filing and record-keeping systems.
The ideal candidate thrives in an environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, maintaining curiosity to learn and grow continuously, applying critical thinking for effective execution, managing time efficiently, demonstrating strong organizational skills, and acting with integrity by doing what is right, even when it is not easy.

Essential Job Functions (EJFs)

• Prepares, distributes, assigns, and tracks unit deliverables. (25%)
• Mails and faxes correspondence to HHSC contracted providers. (15%)
• Provides administrative support to unit management and staff, such as assists with general human resources work, including preparation of applicant interviews, personnel records, and hiring packets. Acts as a back-up to the Administrative Assistant IV position. (15%)
• Answers incoming calls, provides general program information and assistance, and routes calls to appropriate staff. (10%)
• Performs general office duties, such as maintaining filing and record-keeping systems, ordering supplies, and performing basic bookkeeping work. (10%)
• Performs special projects as assigned by unit personnel, such as complex copying and collating packets, preparing handouts, and sending mass mailings. (5%)
• Works collaboratively across MCS to identify innovative and effective solutions for clients and staff. Attends work on a regular and predictable schedule. (5%)
• Prepares and distributes correspondence, reports, forms, and documents. (5%)
• Assists in planning and providing coordination support for meetings, conferences, and training events. (5%)
• Performs other duties as assigned (5%)

Knowledge Of

Knowledge, Skills and Abilities (KSAs):
HHSC or MCS or Medicaid services.
Office practices and administrative procedures (e.g., arranging travel for staff, reconciling purchase orders, routing documents for approval.

Skill In

• Using standard office equipment and Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Maintaining files and record-keeping.
• Telephone etiquette (e.g., customer service, professional courtesy).

Ability To

• Communicate information clearly, concisely, and effectively, both verbally and in writing.
• Organize and manage multiple tasks/projects in an effective and efficient manner.
• Work under deadline pressures and high volume.
• Implement administrative procedures and to evaluate their effectiveness.
• Work collaboratively across MCS to accomplish objectives.
• Implement creative solutions to problems and a keen attention to detail.
• Balance team and individual responsibilities.

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

• Graduation from a standard senior high school or equivalent.
• At least one year of Administrative Assistant/Clerical experience.
• At least one year of experience using Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Additional Information

• Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
• This position may be eligible for telework under the HHSC Telework Policies, which include in-office attendance three days a week. Telework policies are subject to change.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin