Enrollment Specialist

First Contact HR; Fort Washington (Montgomery County); On-site; USD 21,000 - 30,000; Full time

Job summary

First Contact HR is seeking an Enrollment Specialist to conduct electronic fingerprinting and support background screening processes. This entry-level role involves operating fingerprinting equipment, navigating databases, and providing strong customer service daily.

The position requires basic office skills, teamwork, and the ability to handle administrative duties such as clearances and records research. Training will cover federal and state program requirements and related software tools.

Qualifications

• Customer service experience required.
• Proficiency in Microsoft Office Suite is required.
• Previous experience processing credentials preferred.
• Knowledge of basic business terminology and office procedures.
• Above average people skills.
• Enjoy working in a team environment.
• Minimum one (1) year applicable experience.

Responsibilities

• Greet applicants and guests.
• Facilitate applicant progress through the First Contact HR process.
• Perform data entry.
• Conduct fingerprinting for federal and state programs (e.g., TSA pre-check).
• Conduct ink and live-scan FBI fingerprinting.
• Assist with or perform drug-screening as required.
• Answer incoming calls and direct to appropriate area.
• Troubleshoot fingerprinting equipment and software/hardware issues.
• Verify applicant identity and scan documents into the database.
• Complete biometric and data capture paperwork for each applicant.
• Adhere to employment policies.
• Perform administrative duties such as state clearances and records research.
• Maintain waiting area and back room in neat condition.

Skills

Customer service

MS Office

Credentials processing

Office procedures

People skills

Teamwork

Experience (1 year)

Tools

Fingerprinting equipment

Job description

Job Description

Job Description

The Enrollment Specialist is primarily responsible for conducting electronic fingerprinting functions according to the commercial, state or federal program requirements. This is an entry-level role that introduces the incumbent to various background screening processes, including the operation of various fingerprinting equipment and navigating through specialized computer software databases. This role interfaces with the general public on a daily basis, requiring good customer service and problem solving skills.

Some specific responsibilities include, but are not limited to:

• Promptly greet applicants and guests.
• Facilitate applicant progress through the First Contact HR process.
• Perform data entry.
• Conduct fingerprinting for federal and state program, such as TSA pre-check.
• Conduct ink and live-scan FBI Fingerprinting
• Assist with or perform drug-screening process as required.
• Promptly answer all incoming calls and direct to the appropriate area.
• Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software.
• Verify applicant identity and scan required documents into database system
• Successfully complete required biometric and data capture processes and paperwork on each applicant
• Adhere to all company and departmental employment policies
• Perform administrative duties such as conducting child abuse history clearances and state criminal records research
• Maintain service center waiting area and back room in neat and orderly manner.

General Qualifications

• Customer service experience
• Proficiency in Microsoft Office Suite is required
• Previous experience processing credentials preferred
• Knowledge of basic business terminology and office procedures
• Above average people skills
• Enjoy working in a team environment
• Minimum one (1) year applicable experience

Company Description

An award winning company recognized for its innovation and client focus in conducting nationwide background screening and human resource consulting. First Contact HR specializes in fast, accurate and streamlined reporting of background screening reports and other services including drug testing, criminal records research, credit reports, driving records, employment and education verifications, job fit assessments, workforce training, and HR policy and procedure development.

Company Description

An award winning company recognized for its innovation and client focus in conducting nationwide background screening and human resource consulting. First Contact HR specializes in fast, accurate and streamlined reporting of background screening reports and other services including drug testing, criminal records research, credit reports, driving records, employment and education verifications, job fit assessments, workforce training, and HR policy and procedure development.